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Front - Help Desk Software

Front Reviews in June 2026: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

Spotsaas Editor’s POV

Front is an innovative help desk software that leverages AI to enhance customer interactions and team efficiency. Its ability to integrate with various applications provides a comprehensive view of customer interactions, making it a strong choice for support teams.Read more

Front pros and cons

  • AI-powered chat interface

  • Seamless application integration

  • Enhances team efficiency

  • Single customer view

  • May require training for AI features

  • Integration complexity

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Showing 251-260 out of 1199

AP

Angie P

01/06/23

5 out of 5

"Colaborative and easy to understand"

What do you like best about Front? The discussions and that I can tag the person I need to have all of the email thread. What do you dislike about Front? I don't have categories to archive emails Recommendations to others considering Front: Use the option of send and snooze to follow up on emails and don't forget them What problems is Front solving and how is that benefiting you? Communication issues we had before

RB

Ryan B

01/05/23

5 out of 5

"FRONT IS B. O. A. Ts and AIOPs"

What do you like best about Front? Easy to use User-friendly Has great customer support The crew can work in the same email thread at the same time! Ability to communicate with teammates and clients What do you dislike about Front? I like the good work of the platform i reccommed it as good platform i have ever used What problems is Front solving and how is that benefiting you? It's a great tool for collaboration

AU

Anonymous User

01/05/23

5 out of 5

"<3 I love Front"

What do you like best about Front? Front est un outil simple à utiliser et à prendre en main et agréable à vivre au quotidien. J'aime l'esthétique de l'outil, le fait qu'il se connecte facilement à d'autres outils, qu'ils nous permettent simplement de communiquer tous ensemble, de gérer nos différentes boîtes. J'aime qu'on puisse créer des règles d'utilisation qui nous permettent d'organiser notre travail au mieux et d'automatiser des tâches. What do you dislike about Front? Je pense que ...

Read more

PM

Paige M

01/05/23

5 out of 5

"Organized and Easy to Use"

What do you like best about Front? Front has made organization for working from home so much easier and efficent. The tagging and read receipts are very helpful in my personal experience and my business What do you dislike about Front? I dislike that I cannot remove all sidebar items that I don't use but dont mind it - I just have to scroll further to get to team inboxes. What problems is Front solving and how is that benefiting you? Tagging people is extremly beneficial because it takes ...

Read more

AU

Anonymous User

01/01/23

5 out of 5

"Front is next generation ticketing software"

What do you like best about Front? Super easy to use, slick interface and no ticket numbers on emails. The ability to collaborate on personal email without forwarding internally alone is enough reason to use Front. What do you dislike about Front? Nothing so far. It really is in a different league old school ticketing systems. What problems is Front solving and how is that benefiting you? Quickly and efficiently ensure we respond to all customer emails.

MF

Matt F

12/31/22

5 out of 5

"Very easy to use, easy to organize and I know where everything is! Excellent service!"

What do you like best about Front? When looking at emails sent to me, I can quickly put a tag on them to keep them organized so that I may never lose the email, making this service the best to use in my business! Even if I cannot find an email, the search bar makes it so much easier to find the email; most other email services will only search for the subject, while Front searches the entire email for the keywords I have searched for. Excellent! What do you dislike about Front? For Front, ...

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RF

Robert F

12/29/22

5 out of 5

"The most convenient email platform"

What do you like best about Front? It makes communication within your team super easy. You can tag people and comment on things within an email to provide direction or clarity. What do you dislike about Front? I haven't noticed any notifications for when a snoozed email is back in the inbox. That would be helpful for an extra alert. What problems is Front solving and how is that benefiting you? Communication between teams and if any emails aren't seen we can easily tag a team member in the ...

Read more

SL

Soizic L

12/28/22

5 out of 5

"optimisation de la gestion des mails"

What do you like best about Front? Merger les conversations pour constituer un historique clair et réuni What do you dislike about Front? Impossible d'annuler les "merge" - calendar non disponible sur l'application - pas possible de prévoir le temps de trajet dans les RDV What problems is Front solving and how is that benefiting you? Réunir des mails d'un même sujet, d'un même dossier pour éviter d'éparpiller l'information

ES

Emily S

12/28/22

5 out of 5

"Awesome tool for seamlessly communicating with coworkers"

What do you like best about Front? Front makes it easy to share and "side-bar" on emails without needing to forward threads to others who are not on the thread. I can easily "tag in" a coworker on a "private" email thread and either have them hop in to respond directly, or provide input directly in my inbox. You can also set up advanced tagging rules and folders, share email templates across teams, and snooze emails. It's a must-have for remote work. What do you dislike about ...

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CA

Carlos Alberto L

12/27/22

5 out of 5

"Coolest mail service"

What do you like best about Front? The tags and the snooze option are great for keeping track of all my emails. Also, the templates option saves time and the results part shows how many emails work in a day/month. What do you dislike about Front? You just fixed the white background. That didn't work out very well for me. It was like a lot of light on my screen. What problems is Front solving and how is that benefiting you? The time of loading. It is getting faster when I open it. It used to ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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