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Front - Help Desk Software

Front Reviews in September 2026: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.81

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Front Reviews & Ratings

4.81

Excellent

Based on 1094 ratings & 1199 reviews

Are you using Front?

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terrible

(1)

Spotsaas Editor’s POV

Front is an innovative help desk software that leverages AI to enhance customer interactions and team efficiency. Its ability to integrate with various applications provides a comprehensive view of customer interactions, making it a strong choice for support teams.Read more

Front pros and cons

  • AI-powered chat interface

  • Seamless application integration

  • Enhances team efficiency

  • Single customer view

  • May require training for AI features

  • Integration complexity

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Showing 241-250 out of 1199

RK

Raylin K

01/17/23

5 out of 5

"Front works"

What do you like best about Front? All my company messages for myself or colleagues are easily accessible, I can create folders and move and set up snooze times to follow up on everything i need. The access to my colleague's work and the shared box has created a simpler workflow for everyone What do you dislike about Front? Can't think of any downsides, when we opened a front account, our email system was just basic Gmail; this is amazing. Everything about front has made my day so much ...

Read more

AU

Anonymous User

01/17/23

5 out of 5

"Front helps me stay organized and it helps me prioritize my tasks without feeling overwhelmed."

What do you like best about Front? The snooze function and being able to tag in my teammates to have another pair of eyes on the email thread. I also like that I an able to leave personal notes to self on email threads so I know what the remaining tasks are when I check back in. What do you dislike about Front? I wish I could choose how long I have before an email sends. For example, there are about 5 seconds now that I can use to undo a sent email, but I wish the timing was longer. What ...

Read more

AU

Anonymous User

01/17/23

5 out of 5

"Front helps me stay organized and it helps me prioritize my tasks without feeling overwhelmed."

What do you like best about Front? The snooze function and being able to tag in my teammates to have another pair of eyes on the email thread. I also like that I an able to leave personal notes to self on email threads so I know what the remaining tasks are when I check back in. What do you dislike about Front? I wish I could choose how long I have before an email sends. For example, there are about 5 seconds now that I can use to undo a sent email, but I wish the timing was longer. What ...

Read more

RK

Raylin K

01/17/23

5 out of 5

"Front works"

What do you like best about Front? All my company messages for myself or colleagues are easily accessible, I can create folders and move and set up snooze times to follow up on everything i need. The access to my colleague's work and the shared box has created a simpler workflow for everyone What do you dislike about Front? Can't think of any downsides, when we opened a front account, our email system was just basic Gmail; this is amazing. Everything about front has made my day so much ...

Read more

JR

Jazib R

01/16/23

5 out of 5

"Help me help my customers on FRONT!"

What do you like best about Front? The ability to tag teammates directly on the Customer emails. What do you dislike about Front? Not enough built-in shortcuts to work faster via keyboards What problems is Front solving and how is that benefiting you? * Customer Service --> It makes collaboration much more accessible, which I have never experienced before. * Automated Response --> Variables and Message templates make it significantly easier.

NJ

Nicole J

01/16/23

5 out of 5

"Love Front for Teams"

What do you like best about Front? I love the ability to be able to see emails that come into the shared inbox to ensure timely responses to clients and to have an easy way to collaborate with my team What do you dislike about Front? Cannot think of any at this moment but there have only been a few times where I thought aw I wish I could do this or I wish this was a little different. I've been using it for several months and there were some things I wanted and later discovered! What ...

Read more

NJ

Nicole J

01/16/23

5 out of 5

"Love Front for Teams"

What do you like best about Front? I love the ability to be able to see emails that come into the shared inbox to ensure timely responses to clients and to have an easy way to collaborate with my team What do you dislike about Front? Cannot think of any at this moment but there have only been a few times where I thought aw I wish I could do this or I wish this was a little different. I've been using it for several months and there were some things I wanted and later discovered! What ...

Read more

JR

Jazib R

01/16/23

5 out of 5

"Help me help my customers on FRONT!"

What do you like best about Front? The ability to tag teammates directly on the Customer emails. What do you dislike about Front? Not enough built-in shortcuts to work faster via keyboards What problems is Front solving and how is that benefiting you? * Customer Service --> It makes collaboration much more accessible, which I have never experienced before. * Automated Response --> Variables and Message templates make it significantly easier.

AU

Anonymous User

01/14/23

5 out of 5

"Great Layout and Dark Mode"

What do you like best about Front? I really like the layout of Front- particularly the ability to comment, tag people, and create tags to apply to emails in order to categorize and keep track of them. as well as the right side bar showing the email history of the email address. I also really love the new Dark Mode that they perfected, since the original Dark Mode was not very dark lol. What do you dislike about Front? There is actually not much that I do not like about Front's layout. I do ...

Read more

AU

Anonymous User

01/14/23

5 out of 5

"Great Layout and Dark Mode"

What do you like best about Front? I really like the layout of Front- particularly the ability to comment, tag people, and create tags to apply to emails in order to categorize and keep track of them. as well as the right side bar showing the email history of the email address. I also really love the new Dark Mode that they perfected, since the original Dark Mode was not very dark lol. What do you dislike about Front? There is actually not much that I do not like about Front's layout. I do ...

Read more

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].