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Front - Help Desk Software

Front Reviews in September 2026: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.81

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Front Reviews & Ratings

4.81

Excellent

Based on 1094 ratings & 1199 reviews

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Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terrible

(1)

Spotsaas Editor’s POV

Front is an innovative help desk software that leverages AI to enhance customer interactions and team efficiency. Its ability to integrate with various applications provides a comprehensive view of customer interactions, making it a strong choice for support teams.Read more

Front pros and cons

  • AI-powered chat interface

  • Seamless application integration

  • Enhances team efficiency

  • Single customer view

  • May require training for AI features

  • Integration complexity

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Showing 231-240 out of 1199

AU

Anonymous User

01/25/23

5 out of 5

"Best email application to manage company emails and allows collaboration with different teams"

What do you like best about Front? Bringing together the team's chat and client emails into one place will increase business communication efficiency. What do you dislike about Front? So far, everything seems reasonable to me. What problems is Front solving and how is that benefiting you? The front brings efficiency to business communication by integrating all internal and client emails and chats. It saves time.

EO

Evelyn O

01/25/23

5 out of 5

"I love it! Everything is in one place and it's great for a transparent team."

What do you like best about Front? I like the tag feature and the ability to share drafts between team members. What do you dislike about Front? We had an issue in the beginning with the wrong name being displayed to recipients but received help from Front's customer service. What problems is Front solving and how is that benefiting you? Front helps optimize our time as team members because we no longer need to forward/screenshot emails to share teamwide.

RO

Rudolf O

01/23/23

5 out of 5

"Website works perfect."

What do you like best about Front? I like how I can save all my emails without problems and return them. What do you dislike about Front? Sometimes it doesn't tell your email that you've archived an email, and it starts to build up, but it's not a big deal. What problems is Front solving and how is that benefiting you? I have no problems with anything on Front.

RO

Rudolf O

01/23/23

5 out of 5

"Website works perfect."

What do you like best about Front? I like how I can save all my emails without problems and return them. What do you dislike about Front? Sometimes it doesn't tell your email that you've archived an email, and it starts to build up, but it's not a big deal. What problems is Front solving and how is that benefiting you? I have no problems with anything on Front.

SB

SAM B

01/22/23

5 out of 5

"FRONT HAS BEEN GREAT 24.7.12.365"

What do you like best about Front? Front is easy to use and easy to understand, it has great customer support, UI is very clean,no internal forwarding needed and it's easy to add comments on email for teammates to see What do you dislike about Front? The platform has been great and it offers what we expect as it's user What problems is Front solving and how is that benefiting you? Customer communications management Email marketing

SB

SAM B

01/22/23

5 out of 5

"FRONT HAS BEEN GREAT 24.7.12.365"

What do you like best about Front? Front is easy to use and easy to understand, it has great customer support, UI is very clean,no internal forwarding needed and it's easy to add comments on email for teammates to see What do you dislike about Front? The platform has been great and it offers what we expect as it's user What problems is Front solving and how is that benefiting you? Customer communications management Email marketing

AU

Anonymous User

01/20/23

5 out of 5

"Amazing to use"

What do you like best about Front? Very easy to use, keeps my inbox organized. Helps the different teams to collaborate quickly on customer cases. Beautiful user interface, neat and nice to use! What do you dislike about Front? Nothing really. I think it's one of the best tools I have used so far. What problems is Front solving and how is that benefiting you? Clear communication between teams with all thread and conversations tracked in one place - boosts your productivity and improves the ...

Read more

AU

Anonymous User

01/20/23

5 out of 5

"Amazing to use"

What do you like best about Front? Very easy to use, keeps my inbox organized. Helps the different teams to collaborate quickly on customer cases. Beautiful user interface, neat and nice to use! What do you dislike about Front? Nothing really. I think it's one of the best tools I have used so far. What problems is Front solving and how is that benefiting you? Clear communication between teams with all thread and conversations tracked in one place - boosts your productivity and improves the ...

Read more

EP

erica p

01/18/23

5 out of 5

"Organized workflow"

What do you like best about Front? I love the snooze feature, being able to collaborate with coworkers on an email, write notes in between emails as well. Love the feeling of being at zero emails at the end of the day. What do you dislike about Front? I don't have anything I dislike about Front. What problems is Front solving and how is that benefiting you? Keeps my workflow organized. If an email can wait, I have the ability to snooze it until later and concentrate on the emails that need ...

Read more

EP

erica p

01/18/23

5 out of 5

"Organized workflow"

What do you like best about Front? I love the snooze feature, being able to collaborate with coworkers on an email, write notes in between emails as well. Love the feeling of being at zero emails at the end of the day. What do you dislike about Front? I don't have anything I dislike about Front. What problems is Front solving and how is that benefiting you? Keeps my workflow organized. If an email can wait, I have the ability to snooze it until later and concentrate on the emails that need ...

Read more

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].