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Front - Help Desk Software

Front Reviews in May 2025: User Ratings, Pros & Cons

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4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

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Showing 191-200 out of 1199

VJ

Vishal J

03/30/23

5 out of 5

"Best emailing software!"

What do you like best about Front? Tagging internal colleagues rather than forwarding emails. What do you dislike about Front? The mobile version of the app is not that useful, What problems is Front solving and how is that benefiting you? Bird's eye view on all the emails and all inboxs. Good integration with other apps like clickup etc, which improves project management.

LL

Luis L

03/30/23

5 out of 5

"It was a great experience and user friendly"

What do you like best about Front? That it is easy to use and very user-friendly. The inboxes are organized and I don't lose important emails. Spam seems not to be allowed or well filtered. The interface is really great. What do you dislike about Front? I don't think there is something wrong with it. I would not add anything new so far so good. The only thing that is shocking is that not a lot of people use it. What problems is Front solving and how is that benefiting you? Communication ...

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AU

Anonymous User

03/29/23

5 out of 5

"Great email platform for staying connected with clients and staff."

What do you like best about Front? Creating and using templates, staying connected, and sharing information and inquiries with teammates before emailing. What do you dislike about Front? Searching for emails in its archive can be challenging. What problems is Front solving and how is that benefiting you? The problem of having to look for one person by letting us add entire departments in "Move to" drop down. The problem of having to email several people at once by letting us tag teammates ...

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AU

Anonymous User

03/27/23

5 out of 5

"I find it more flexible to communicate between colleagues which makes work easier"

What do you like best about Front? The discussions feature is just amazing! The shared inbox is also cool What do you dislike about Front? two things here: 1- the way to find older emails needs to be improved, sometimes I can't find what I'm looking for 2- The way i can tag my emails and have them on the left side of my screen, seems that I can't sort them out alphabetically Other than that, I still think it's a pretty amazing app :) What problems is Front solving and how is that benefiting ...

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AU

Anonymous User

03/24/23

5 out of 5

"Perfect"

What do you like best about Front? Merge conversation assign system very practical for GRC etc the tag system is also great What do you dislike about Front? There's nothing i really dislike about front expect the fact thet is only english (would like autocorrect in French) What problems is Front solving and how is that benefiting you? Getting one conversation by client - great for holiday for example

AU

Anonymous User

03/24/23

5 out of 5

"Front is an easy system to use"

What do you like best about Front? I like that there can be alot of automation within the emails and messages that What do you dislike about Front? The sequences can be timely and only really offer a gengeric response What problems is Front solving and how is that benefiting you? Front offers the ability to work on teh same platform across different teams within a business without the need of emails getting convoluted between internal and external

SS

Santiago S

03/22/23

5 out of 5

"Best email management platform by far!"

What do you like best about Front? The ability to stop sending emails to correct things, manage folders and labels What do you dislike about Front? Almost nothing, it has been the best email platform I have ever used, even over Gmail, Zimbra and Outlook What problems is Front solving and how is that benefiting you? The email management and the effective communication, also the team view that helps me to jump in so I can cover another workmate, it has increase my performance and effectiveness.

LH

Luke H

03/22/23

5 out of 5

"Front is an amazing platform that transfers internal chatter and email together."

What do you like best about Front? Tagging teammates in email, and being able to archive everything which keeps me organized. The very clean and user-friendly layout on the desktop and mobile app. What do you dislike about Front? The only downside that I had at first was getting over-notified on things but that was fixed with one call to support and they help me change my settings. Nothing to improve on at the moment to be honest. What problems is Front solving and how is that benefiting ...

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JE

Junior E

03/22/23

5 out of 5

"Front has been very useful and funny."

What do you like best about Front? I can find the exact emails I'm looking for. What do you dislike about Front? Sometimes the front is prolonged and we get some error messages. What problems is Front solving and how is that benefiting you? Is easier to look for specific emails.

MM

Melanie M

03/20/23

5 out of 5

"Front helped my team organization"

What do you like best about Front? The ticket system is easy to use . We're a large team and since we're working in front we've been experience great organization compared to regular email or former ticket app. What do you dislike about Front? I would like to have a better Notification Center. Sometimes I missed the emails because the notification is not showing but this is something that can be easily solved What problems is Front solving and how is that benefiting you? We're a large team. ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].