Front Reviews in June 2026: User Ratings, Pros & Cons

Best collaborative tool i ever seen

What do you like best? At Demooz, we love team work. Front provides the best of team work. Everything is just flawless. What do you dislike? Maybe the android app is a bit slow, but anyway, i know Front team work a lot to make it better. Recommendations to others considering the product This is the tool you need : What business problems are you solving with the product? What benefits have you realized? At Demooz, we build a community of trusted consumers who accept to invite you at home ...

Awesome product, awesome support

What do you like best? I love how simple Front is, and how efficient I am at treating emails now that I use Front (for personal and professional emails. The support team is incredible and have responded to every single request in a very quick turnaround. It's not easy for me to keep track of what needs to be done, and know to which emails I have to reply personally. What do you dislike? To be honest nothing negative so far, I've been happy with the product and still am. Recommendations ...

Organize all customer requests in a single place

What do you like best? We use Front to organize all of our customer emails and it's super easy to coordinate amongst team members (you can build rules to auto-assign requests to individual team members and track responses. They also have made it very easy to use pre-saved templates for faster responses. What do you dislike? Nothing much so far from our experience. Their team is very responsive if we have any questions. What business problems are you solving with the product? What ...

Best shared support/inbox tool.

What do you like best? 1. Collaboration features help my team seamlessly communicate internally about our customer’s concerns. 2. Custom plugins using their API has allowed us to cut our workflow in half with the addition of our plugin. 3. We’re able to directly link to our CRM, which completely eliminates having to search for our customers in our CRM. What do you dislike? No support for Android app yet, but I hear it's coming. What business problems are you solving with the product? ...

Amazing email experience for teams

What do you like best? Great native apps on Mac and iPhone Fast integration with Pipedrive Canned responses comments instead of sending emails Notification panel What do you dislike? for now no issues really had a bug and the team fixed it really quick Recommendations to others considering the product they even share their roadmap! What business problems are you solving with the product? What benefits have you realized? answering emails as a team

Keeps customer communication and support personal and easy

What do you like best? When speaking with customers, people don't want new communication channels. They love their email, so that's where we help them. Front makes assigning and delegating emails to our team so that we can keep up a very high level of customer support. The user interface is nothing short of beautiful. They are always building new features and are growing alongside us. What do you dislike? I would like to see a more robust Salesforce integration. I want to create cases ...

Friendly, easy customer support tool

What do you like best? Front has a friendly interface and is easily usable. We switched to Front from Help Scout, and I've found it to be a much nicer experience. Their team is always rolling out updates and improvements, so it's only gotten better. Also, the "Undo Send" feature is great. What do you dislike? The rules for auto-assigning an inbound email to a user can be a little rigid, and it's hard to get it just right so the email gets to the person you want it to. (It's easy to do ...

Fantastic!

What do you like best? Front is easy to use and visually pleasing! The customer support is quick to respond, very friendly and very detailed, fantastic tool! What do you dislike? I have not run into anything I dislike. What business problems are you solving with the product? What benefits have you realized? As the business grows, organization is very important to ensure nothing is missed or left behind. The comment feature allows us to discuss a situation within a particular email, ...

Simple, Elegant & Fantastic Solution To All E-mail Scenarios For Our Company

What do you like best? - The ability to manage ALL e-mail scenarios from one platform. Not just support tickets, but sales emails, employee e-mails etc... - It allows us to flow and properly handle e-mails in one environment. - How easy it is to use - Simple and beautiful interface - Custom support is bar-none - Their transparent road-map...and they actually follow their roadmap! What do you dislike? - Their lack of a proper iPhone app. Although one is coming out soon! Excited! ...