Front Reviews in June 2026: User Ratings, Pros & Cons

Great software for sharing emails in a team.

What do you like best? Ability to share and assign emails within a team. What do you dislike? SMall learning curve for how to use the product. Recommendations to others considering the product Great piece of software What business problems are you solving with the product? What benefits have you realized? Multiple employees can share information easily and work more effectively on the same problems.

Easy to use with minor quirks

What do you like best? - being able to view all inboxes at the same time - aggregated view makes it easy to prioritize across different clients with customers writing in - great aesthetics - easy to learn layout What do you dislike? - archiving messages has a 10 second delay - sidebar opens up but sometimes with a different client's info in first 10-20 seconds - text alerts are only for emails received not texts received What business problems are you solving with the product? ...

Business communication easier than easy !

What do you like best? Front is really easy and quick to set-up, easy to use, we are completely delighted by Mathilde and her co-workers product ! We didn't hesitate a moment from switching from Zendesk to Front ! What do you dislike? Well, quite nothing, Front is simple to use, well designed, and can be use by anybody without IT knowledge ! If I need to say 1 "bad" thing, but, not so, important, I would rethink the UI, with seems difficult to understand (time to time. Recommendations to ...

We love using Front instead of the old school mail applications like Outlook, Apple Mail & Co.

What do you like best? The great support and fast working application on Mac and iOS. We can assign mails directly to our team mates and can chat within the mail conversation in our team. What do you dislike? Could be a little bit cheaper like other companies (Dropbox, Office 365, Google Work etc. What business problems are you solving with the product? What benefits have you realized? Fast replying. Assign mails to my stuff. Chat within the mails to get faster feedback to answer to ...

Using the FrontApp interface and API

What do you like best? We have been using the FrontApp interface and API for a few months now. We use it to manage our half-bot/half-human service to recommend hotel rooms and service customers. The web/desktop interface is great. There is a ton of flexibility with tags, rules, and auto-replies. Everything runs relatively smoothly! Also enjoy that FrontApp makes regular updates and has an open product roadmap on trello. What do you dislike? 1 - We have 'hacked' drip campaigns using ...

When email become a team game

What do you like best? At Lingueo, we do recieve lots of email from customer involving different team members. Front allows us to build a "collaborative team memory" and a unique way to provide the best answer to our customers. Assignment, comments, follow up, all has been designed for our needs (and I guess others ! . We also hack the system using the rules tool to manage leads which works very well. What do you dislike? To be honest, I don't think to anything bad right now. The ...

Front is THE best way to manage email for teams

What do you like best? Front makes it really easy for us to manage our email communication as a team. We don't know what we would do without it and don't know how we survived before it. So great to use and customer support is really responsive as well. What do you dislike? We wish there were an a way to send a form response with one click instead of three : What business problems are you solving with the product? What benefits have you realized? I am able to keep up to date on emails ...

Best email app for team

What do you like best? Front is very easy to use. It's the best of gmail (shortcuts, search but more powerful (collaboration, integrations,.... The team behind Front is very supportive and I really like to know how the product will be improve (they have a public roadmap. What do you dislike? I would love to use Front to manage my personal inbox as well but it doesn't sync (yet the labels/folders. Recommendations to others considering the product There are a lot of great features and ...

Best shared inbox around

What do you like best? Front makes my life so much easier! My favorite feature is the comments, which allows me to get input from colleagues about various e-mails, without worrying about the possibility of sharing internal replies with a customer. The merge feature is also super helpful for keeping e-mails in one thread. What do you dislike? I don't have any complaints, to be honest. Front is always improving their product, and I look forward to seeing what innovations they make next. ...

Great platform for team communication collaboration

What do you like best? Responsive product team that is building a great tool for teams that need to share access to customer contact and focus on their needs. What do you dislike? The UI and concepts are heavily focussed on email (by design, the team could stand to explore more novel user interface paradigms to better support other forms of communication that work with Front. What business problems are you solving with the product? What benefits have you realized? We manage most of our ...