Front Reviews in June 2026: User Ratings, Pros & Cons

Front App collaboration and organization

What do you like best? The ability to assign and tag people in conversations and to be able to create custom tags for emails. Extremely improves team productivity What do you dislike? If you archive an email that others are following the people following can’t see it anymore also if someone accidentally trashes an email it is lost to everyone. What business problems are you solving with the product? What benefits have you realized? Team organization and collaboration

Front - great app with some nimor flaws

What do you like best? Being able to read team mates messages and help them with their cases What do you dislike? there is no drag and drop functionality. we should have Font options and bullet points What business problems are you solving with the product? What benefits have you realized? decrease response time

great software

What do you like best? Great software for managing emails and conversations. I especially love the fact that I can chat directly in the app on specific emails with specific team members. Helps me stay organized. Also, the "snooze" button is a godsend. What do you dislike? Not a huge fan of the look of the interface, because the text is so small. When trying to make it bigger, it makes the entire screen bigger and just winds up being cumbersome. Recommendations to others considering the ...

Makes talking to customers much simpler!

What do you like best? I can easily look between customers I am speaking to and customers my co-workers are talking to. Helps ensure that every person is covered and not lost. Can easily write private notes to other people in the team regarding customer interaction and get support quickly. It doesn't have ads and runs really well on our macs and the app runs very well too. It makes communication really easy and is super instinctual how to use. We rely on it the most out of all the products ...

You don't know what you've got till it's gone.

What do you like best? As someone who is always afraid to forget things, Front helps you to get that inbox zero high without losing things and not following up. It's really made me a better employee and reduced my stress. What do you dislike? A few features can be confusing, but I have to say it must be from so many years in Gmail. I wish you could un-loop someone if you've invited them to comment on an email thread. Maybe you can I just haven't found it. Recommendations to others ...

Powerful, but Sorely Lacking

What do you like best? Clean interface that consolidates numerous contact channels, including email, SMS, Facebook Messenger (I have 15 of these inboxes, live chat, and help desk tickets. It does this VERY well. What do you dislike? Buggy software. Their dev resources are all focused on new features, not fixing bugs like the CTRL+arrow key shortcut to skip words. The contact functionality is virtually non-existent. I had to create custom fields for things such as email, phone number, and ...

Very robust email system once you get past the learning curve

What do you like best? The setup for any custom organizations or flows is much more approachable and easy to understand than something like Gmail where it's a bit hidden away in its settings and sometimes tough to navigate. What do you dislike? The overall shift to having to archive everything. I found it difficult at first, and am still having a tough time, fully archiving something as if to say "I'm done with this". I still find comfort in seeing all past emails I've dealt with to know ...

Great app to integrate multiple programs utilized.

What do you like best? We use Slack, Chatra, Google Drive and Gmail....all are merged into this one portal.. It's really awesome!! One stop "shop". What do you dislike? I don't necessarily know if I can think of anything off the top of my head to be honest. Everything seems to work great. Although, ever so occasionally, we will send a comment and follow to someone on an email and then we won't be able to locate it again. It's odd-b/c it doesn't happen often. What business problems are ...

Currently in trial with Front

What do you like best? My favorite parts of Front are the ability to take notes on an email thread without actually replying to the entire thread and the ability to assign emails to other members of your team so you know who has the ball. What do you dislike? It's a big change from the email interface my company uses but that was expected. When responding to emails via Front, it makes it look like I sent the email multiple times in my real email client interface based on the number of ...

Good experience

What do you like best? the support team. they were helpful in showing the short cuts! What do you dislike? inability to select multiple emails. I would like to be able to delete multiple at once but now i just use a rule to filter What business problems are you solving with the product? What benefits have you realized? merging email accounts into one system