Front Reviews in June 2026: User Ratings, Pros & Cons

Making a "collaborative team memory" possible

PROS & CONS What are the best aspects of this product? Front allows us to build a "collaborative team memory" and a unique way to provide the best answer to our customers. Assignment, comments, follow up, all has been designed for our needs, and I guess others as well. We have also hacked the system using the rules tool to manage our leads and it works very well. What aspects are problematic or could work better? To be honest, I don't think I have negative to say about the service right ...

A great interface with a lot of flexibility

PROS & CONS What are the best aspects of this product? Front's web/desktop interface is great. There is a ton of flexibility with tags, rules, and auto-replies that we can set with our own. Everything runs relatively smoothly so there is no issue whenever we try to do some work with the app. I also like that it provides regular updates and has an open product roadmap on Trello. What aspects are problematic or could work better? We have 'hacked' drip campaigns using tags and rules. It ...

Been a User For Over 1 Year and Love It!!

What do you like best? We love the shared inboxes. We have integrated all of our e-commerce customer service email addresses into one application and it is very convenient! What do you dislike? They sometimes mix up our customer orders numbers in the title if the emails. What business problems are you solving with the product? What benefits have you realized? We have been able to solve our abilities for everyone to see the emails coming in from different customers from different sites ...

Easy management for incoming communication

What do you like best? I love being able to have shared inboxes that multiple team members can access with ease What do you dislike? I wish that there were bette reporting tools, or that you could divide incoming text messages into separate contact touchpoints, aka, someone contacted me on 1/15 about pay, and then again on 1/30 about schedule, but what comes up is one continuous conversation tagged both pay and schedule. Also, the app is all but useless. The content never refreshes and ...

Best collaborative/shared email client I've seen

What do you like best? I am a huge fan of Front's approach (vs. the ticketing system. It's is clean, easy, intuitive, and excellent both for the internal user and the client experience. What do you dislike? Nothing not to like. Excellent email client. Recommendations to others considering the product Give them a trial and see the difference. It take a little getting used to because it's a different paradigm, but it is far better. What business problems are you solving with the ...

A good substitute of Microsoft outlook.

What do you like best? I’ve just started using front, basically front is an e-mail client where you can work with your personal or common email accounts at same place.i actually like the interface, though it is somewhat messy. I like the idea of getting every messaging platforms at one place. Also it allows the real time chatting thing that avoids duplication between two users. The team collobaration and working on same plate form is useful. The assignment feature keep the track of ...

Front is such an upgraded email experience -- Would not trade it for anything!

What do you like best? I love Front's clean UI and easy to use interface. It was really easy to get started with Front and I think it is way easier to manage high volume amounts of work email using the platform. I also like that it integrated seamlessly with my current email client and nothing was really made to be difficult or time consuming when deciding to use Front instead of simply gmail. What do you dislike? I hate, hate, hate that you default to "replying all" with Front. My ...

Front for a SaaS industry manager

What do you like best? Being able to comment on email threads with teammates! And Canned responses What do you dislike? Sometimes figuring out which thread is my copy can be confusing. But more so of a user error on my end not understanding. Recommendations to others considering the product Work with their success teams to set up Rules and general use What business problems are you solving with the product? What benefits have you realized? Reducing churn and building promoters from our ...

Email collaboration at its finest.

What do you like best? The platform Front has developed has completely transformed the way our organization operates. It seamlessly connects all our communication avenues into an easy-to-use interface. We spend less time browsing through different channels, and more time reaching out to our clients. What do you dislike? It would be nice if Front could track user specific data so that while managing all communications in one-place, it would also provide deep insights about our users. What ...

Straightforward shared mailboxes

What do you like best? It really helps managing shared mailboxes like support@ across your team. There are mobile clients with customizable push notifications and lots of helpful features like canned responses and rules based assignments. What do you dislike? I haven't really found anything yet that I dislike with Front.app to be honest. What business problems are you solving with the product? What benefits have you realized? Replying to mails/inquiries in shared inboxes.