Front Reviews in June 2026: User Ratings, Pros & Cons

Manage your email like never before.

What do you like best? The cleaner look and organized feel that Front gives you control over when viewing your email. What do you dislike? Things like search functionality and @ mentioning teammates has had some issues in the past, but Front has always taken our critiques and addressed them. What business problems are you solving with the product? What benefits have you realized? I'm not sure there is a business that wouldn't benefit from Front. Being able to collaborate and ask my ...

Front is perfect for our small business!

What do you like best? I love that Front allows for @mentioning team members. It has elevated the level of communication outside of the never-ending email chains of old. What do you dislike? I do not like that Front automatically archives emails out of a shared inbox from one collaborative email to another. What business problems are you solving with the product? What benefits have you realized? Communication is as direct and efficient as it has ever been.

Simple and efficient tool for managing personal and professional emails

PROS & CONS What are the best aspects of this product? I love how simple Front is, and how efficient I am at treating emails now that I use Front for personal, as well as for professional emails. The support team is incredible and have responded to every single request in a very quick turnaround. It's now easy for me to keep track of what needs to be done, and know to which emails I have to reply personally. What aspects are problematic or could work better? To be honest I have nothing ...

A scalable system that lets us lets us manage every email scenario in just one platform

PROS & CONS What are the best aspects of this product? I love Front's ability to manage every email scenario from just one platform. Not just support tickets, but sales emails, employee emails etc. It is a platform that lets us flow and properly handle e-mails in one environment. It is easy it is to use thanks to its simple and beautiful interface and support is topnotch. I also admire that they have a transparent road-map...and they actually follow that roadmap! What aspects are ...

Expensive for the feature set

What do you like best? Front solves my basic need: offers an email inbox for multi user usage. What do you dislike? Pricing is weird and not very cheap. Intercom for example does everything Front does plus a lot more and could be cheaper for most. Recommendations to others considering the product Make note that the cheaper package most probably doesn't suit you. It almost never does. What business problems are you solving with the product? What benefits have you realized? We can have ...

Email software that efectively reduces email clutter

What do you like best? Easy to use. Assing emails to team members. Create rules that will automate what you do. Assing a converations or a few to a task in external system (Asana. What do you dislike? I'm not prone to complain I can hardly think of anythink I dislike. What business problems are you solving with the product? What benefits have you realized? This email software helps to manage emails and share them inside team.

I love this app, a great change from the traditional email client

What do you like best? The UI is brilliant and I love the fact that we can comment without sending another email. What do you dislike? Some of the integrations break from time to time but none of the critical ones. So this becomes a dislike because I have to dislike something per this review. Recommendations to others considering the product Front is on the expensive side for more than 15 inboxes; So, be prepared to pay a fair amount for multi-users when you have over 15. I would love to ...

Helping us prioritize emails easily

PROS & CONS What are the best aspects of this product? I love that Front lets me view all inboxes at the same time. Not just any view but an aggregated view, which makes it easy to prioritize across different clients with customers writing in. It also has great aesthetics and a layout that makes it easy to learn. What aspects are problematic or could work better? Archiving messages has a 10 second delay, which can be a little annoying. Also, when the sidebar opens up, sometimes it shows ...

Great tool for company organization

What do you like best? The possibility to have a view on every email sent or received by anyone in the company. Also that you can register templates for emails (canned responses to save a lot of time What do you dislike? Not much really. Maybe it's not even clear when someone mentions you. Recommendations to others considering the product It's the perfect tool if you need to manage customer happiness and provide customer support at the same time. What business problems are you solving ...

Great Solution for Shared Inboxes

What do you like best? Front was one of the better, cleaner (interface wise solutions for shared inboxes. It is relatively easy to use and allows my teams on it to be more efficient with their processes and responses. What do you dislike? We had run into several issues in the beginning, particularly the integration with our system. It took us some time to get everything up to speed. Recommendations to others considering the product I would recommend trialling the platform for a month as ...