Front Reviews in June 2026: User Ratings, Pros & Cons

Manage Biz emails with ease

What do you like best? Managing my emails, assigning emails to staff and saved responses. What do you dislike? I don't not have anything that I dislike. Why are you making me type this out? What business problems are you solving with the product? What benefits have you realized? Assigning emails to staff without having to forward the email.

Absulutely excellent

What do you like best? It has helped us working with business emails as a group. Statistics have also given us the ability to have reachable goals towards how we answer our customers. We also know our customers better. What do you dislike? What is missing is the ability to use calender to book meetings within company and with customers outside company. Recommendations to others considering the product Ofcourse, best email service out there, especially for group emails. What business ...

Best tool for team collaboration and support functionality

What do you like best? Collaboration within and across teams and being able to set up powerful rules and workflows What do you dislike? It's sometimes a bit difficult onboarding new teams members and getting them comfortable with all the functionalities! Recommendations to others considering the product Get your team started with it as soon as possible so it doesn't interrupt an existing workflow. What business problems are you solving with the product? What benefits have you realized? ...

This App Has Changed Our Business!

What do you like best? The (Slack like chat that is embedded between our emails. What do you dislike? There could be more integrations, ability to control integration views and to see multiple integrations at the same time on the right panel view. Recommendations to others considering the product What sold us on Front was seeing the (Slack like chat" in action. Talking about this feature meant nothing to us. But when we saw our team @ mentioning on topics and actually getting more work ...

The best Email tool ever

What do you like best? I love shared inboxes and the ability to directly assign an email to colleague. What do you dislike? Well there is really nothing I dislike. Maybe that filters are sometimes hard to set up What business problems are you solving with the product? What benefits have you realized? Email management - many times an email is sent to wrong member of our team. That was eliminated by Front.

We love Front

What do you like best? Front allows us to collaborate better as a team! What do you dislike? Not much. Some of the functions require a little bit of a learning curve, but for the most part it's super intuitive. What business problems are you solving with the product? What benefits have you realized? Emails from clients never fall through the cracks now; our overall client satisfaction is much higher.

Excellent Product for Internal Collaboration

What do you like best? Shared inboxes are really useful in managing large number of customer email intakes across multiple account managers. The ability to increase visibility really speeds up internal communication and overall response rates What do you dislike? There are a few opportunities for workflow automations, but nothing that the team hasn't made apparent they are working on What business problems are you solving with the product? What benefits have you realized? The main ...

An Essential Tool for Managing Customer Support

What do you like best? I love that Front gives me the ability to discuss a customer support email with other team members before replying to the user. This lets me effortlessly loop in dev team members for technical questions, sales team members for sales inquiries, and even the CEO for privacy/legal matters. I also love that I can tag conversations, set reminders for them to re-appear at the top of my inbox for months ahead, and track response times and analytics. What do you dislike? ...

Team Email like you dreamed of

What do you like best? Ease of sharing, commenting and seeing all the emails with out having to forward anything. Support is fantastic and they continue to innovate and add new features. You can communicate direct with Front on the app, like a chat session. Works with dozens of third party apps to customize it for your company. What do you dislike? Gets a little out of synch with Gmail at times. Have to reset the app on Mac and iOS. Recommendations to others considering the product If ...

My thoughts on front

What do you like best? I like that I can text, chat and email all my clients on one platform and I can log on anywhere. What do you dislike? I don't like how sometimes people do not receive and I don't received messages. It's hard to configure away message. Also, I don't like how we can't group message Recommendations to others considering the product an appt booking system and calendar. What business problems are you solving with the product? What benefits have you realized? I run a ...