Front Reviews in June 2026: User Ratings, Pros & Cons

Front is Awesome

What do you like best? I like that everyone can work from the same inbox What do you dislike? There is a lack of font and color choices What business problems are you solving with the product? What benefits have you realized? We can see what everybody is working on so we don't double send emails.

Great for emails

What do you like best? Front is a great app for keeping all email accounts in one place. It’s also great for allowing multiple team members The ability to see what’s going on without joint email addresses What do you dislike? It can be easy to lose email so with front What business problems are you solving with the product? What benefits have you realized? Front allowed us to have multiple people watching our customer service emails and make sure people responded in a timely manner.

Best team email solution in the market

What do you like best? The ease at which you can coordinate multiple team players into a single inbound channel is a game changer for us. What do you dislike? Sometimes the contact search within the compose window is slow to show results. Search speed fluctuates occasionally as well. Recommendations to others considering the product If you have a team of people sharing an general email account, responding to inbound social media channels, or are constantly forwarding emails to other ...

Front keeps me sane!

What do you like best? Front helps keep our email-based customer support organized, so we know who is handling each email, and where we need to focus our attention. What do you dislike? I'm really happy with Front, and don't have any complaints. Recommendations to others considering the product Definitely give the free trial a try! What business problems are you solving with the product? What benefits have you realized? Front helps us respond to emails quickly and focus our attention on ...

Easy tool to use to collaborate with team

What do you like best? I like the ability to tag my coworkers in an email so they can read it. I love the snooze feature, to bring an email back into my inbox after a certain amount of time/days/weeks. I also like the integration with Intercom, to have messages come into a separate inbox. What do you dislike? When I send an email to my colleague, it's usually a little delayed, but not a huge deal. Like less than 3 minutes usually. Also I want to color code my tags. Recommendations to ...

Useful tool

What do you like best? Having a centralised tool to access multiple shared email accounts and histories What do you dislike? There should be more integrations. Having for example intercom and slack integrations would help us centralise all decision making processes What business problems are you solving with the product? What benefits have you realized? Access the shared conversations of all employees to have a better overview of our business and react to clients faster

Best Email Tool by Far

What do you like best? internal comment feature, routing, canned responses, reminders, and snooze! What do you dislike? Search could be improved. Not quite at the level of native google app. Recommendations to others considering the product Try it and then good luck trying to quit. What business problems are you solving with the product? What benefits have you realized? Coordinating multiple teammembers around a single email stream.

Front is an amazing tool!

What do you like best? An amazing tool that allows to handle not just emails but our channels of communication effectively. What do you dislike? That there are not more options to customise the desktop app. What business problems are you solving with the product? What benefits have you realized? Allows us to not miss any message from any client and to respond in record times

Great CRM and excellent tech support

What do you like best? I like that I can manage this tool in multiple ways for different teams. It's very configurable and easy to use. Our contact is very responsive and understanding of our requests. Overall, great service. What do you dislike? I think Front has gotten a bit slower with the number of customers we've gotten. I can never load the audit trail page. The search takes forever to load and doesn't bring me to the search What business problems are you solving with the product? ...

Awesome product

What do you like best? The frequent updates, the attentive product team and the overall experience. What do you dislike? The integrations could use work -- would be amazing to have an all-in-one phone, chat and email service. What business problems are you solving with the product? What benefits have you realized? communicating with our customers