Front Reviews in June 2026: User Ratings, Pros & Cons

We LOVE Front -- it's a game-changer

What do you like best? So easy to collaborate as a team, understand what my interns and associates are working on, and discuss important emails as a group before sending replies. What do you dislike? It doesn't totally line up with our sales CRM, so we are still emailing customers through other programs when we are being proactive rather than reactive. What business problems are you solving with the product? What benefits have you realized? Front helps us onboard new team members faster, ...

Powerful & easy

What do you like best? Simple team collaboration! The send, archive, and snooze features are also key. What do you dislike? It's not cheap! It's worth it's value, but not everyone can afford that. What business problems are you solving with the product? What benefits have you realized? Before Front, we were using Mail. Collaboration was incredibly difficult, and follow-ups were a flagged nightmare. Now, we have the amazing send, archive, and snooze features, that allow us to seamlessly ...

great product, easy to use, and free

What do you like best? I love that Front is free, and it allows you to track messages, tag others in the company privately, and snooze messages to recall them at a later date. This is especially helpful for me in marketing. What do you dislike? It's not the nicest looking and some features are a little difficult to understand how to use right out of the box. There's no way to 'star' conversations. You can add them to folders, but I'm so used to gmail's star feature that I wish it existed ...

Awesome for shared inboxes

What do you like best? When bootstrapping my startup I was looking for a simple product to enable me and my coworkers to handle email coming to our team address. I wanted anyone on the team to have visibility of the whole of any conversation. Front provides a very efficient and cost effective solution. I like that fact that Front gives us growing room. It has an API and multiple pre-built integrations with other products that we could take advantage of as we grow. What do you dislike? ...

Tags, Tags, Tags

What do you like best? I love front but my favorite thing is the tagging system. I love being about to automatically sort emails by subject lines or keywords. We've been using front for roughly two years, maybe longer. It's been a great experience. What do you dislike? I don't like the limit for how many emails are able to send at once. I often need to send over 100 at a time of the same email to a group of users. What business problems are you solving with the product? What benefits ...

Finally, an email tool built for collaboration

What do you like best? Everyone gets visibility to the shared (info, support mailboxes. Emails that get sent incorrectly to me personally can get easily moved to the shared boxes and seen by all. Seeing everyone's replies is excellent. What do you dislike? My expectations for this software is so high and while the feature list is exactly what we need, the implementation is a little scrappy around the edges. It's constantly improving and I have no doubt that in time those little bugs and ...

Great Product

What do you like best? The ability to collaborate and help customers as quickly as we can. What do you dislike? That we cannot open .eml attachments or send proper meeting events like you can with Microsoft Outlook. What business problems are you solving with the product? What benefits have you realized? Streamlining customer service and sharing knowledge with other employees.

A must-have product for busy operation

What do you like best? A simple, user friendly, safe and convenient tool that fully covers our needs. What do you dislike? Sometimes it crashes or the whole service stops working, but it happenes once in a blue moon so not a big deal. Recommendations to others considering the product We never ever regretted switching to this software. What business problems are you solving with the product? What benefits have you realized? We managed to increase efficiency and team collaboration and ...

Unified customer service that feels personal

What do you like best? Customers get to interact with our support team via email, not a ticketing system, so it feels personal and is easy to interact with. Support team can comment on the thread, assign, tag, so you can get full team participation while maintaining a consistent point of contact with the customer. Wide ranging integrations so we have a single place to follow and respond to customers. (e.g. Intercom comes into Front, and we can reply without ever going to Intercom What ...

Great Program!!

What do you like best? I love being able to tag users instead of email directly. What do you dislike? Nothing is wrong with this program. I love it! What business problems are you solving with the product? What benefits have you realized? Several.