Front Reviews in June 2026: User Ratings, Pros & Cons

Inbox way easier

What do you like best? How front can add several inboxes, personalized responses, different fonts and create tags. What do you dislike? Cannot be customize that much, it only has two themes which is kind of boring. What business problems are you solving with the product? What benefits have you realized? We received emails and supports requests from our users that need help and also we control social media accounts directly from the app.

Organized and efficient email organization software.

What do you like best? It makes it so simple and effortless to respond quickly and add value to those who interact with you. My team has found it more useful for managing projects instead of just sending emails. We can create tickets, track projects, respond to people's emails, etc, also, when a teammate needs help with a message, you can share it with me to help advise you, i also like that it integrates perfectly with my current email client and really nothing was done to be difficult or ...

Helps make email delegation in the team much easier

PROS & CONS What are the best aspects of this product? Front makes assigning and delegating emails to our team so easy. This has been helpful for us in providing a very high level of customer support each time. The user interface is nothing short of beautiful, helping us work better with this tool. They are always building new features and are growing alongside us. What aspects are problematic or could work better? I would like to see a more robust Salesforce integration. I also want a ...

Front is a critical app for our business

What do you like best? 1 Allow team members have visibility on emails and assign them to members to follow up. 2 Snoozing emails is amazing and allow team members to hand off emails that may require time passing before responding. Once an email is snoozed (you pick the amount of time the email disappears and will only reappear once the timer has elapsed. 3 The ability to comment on an email internally among team members What do you dislike? 1 The spell checker is in US-English only. ...

Must have for your organization

What do you like best? Love the support with the tool, love the automation and how it makes life so much easier. We've been able to cut down emails and increase collaboration. What do you dislike? Need ways to @mention teams from other groups - that is part of our regular workflow but may not match up exactly to how front was designed. Reporting isn't strong in this product; we run a tight ship with tight SLAs to deliver great service; it's hard to get granular reporting. Recommendations ...

Driving Team Collaboration

What do you like best? We love the ability to work on emails together. Tagging one another on threads has streamlined our communication What do you dislike? Nothing we don't like! So far Front has been great : What business problems are you solving with the product? What benefits have you realized? Previously we had to copy out emails to files, or forward things to teammates. Now we are able to keep everything in one place, with a full history of what everyone did.

Front has been game-changing for our business

What do you like best? Front’s ability to seemlessly integrate 10s to 100s of inboxes into a beautiful dashboard, with easy to use rule assigning, tagging, and more is unmatched. I could not imagine how we could be as efficient and provide a specific high a level of customer support without Front. What do you dislike? With any app that allows emailing, it gets annoying to have my IPhone mail default mail app in addition to getting the same email notifications from Front and vice versa. ...

Significantly cuts down on internal email volley

What do you like best? When a customer email comes in, we can rapidly discuss it internally using comments and callouts to each other, to come up with the appropriate response. This has worked so much better than endless email forwarding and replying within the organization before getting back to the customer. The discussion is linear, and in context with the external communications, so everyone is on the same page. What do you dislike? There are many ways to sort email into buckets, and ...

Front Brings Collaboration, Transparency and Efficiency to Business Email

What do you like best? The ability to discuss email threads without leaving the mail client, while you have CRM data on the sidebar to refer to. What do you dislike? The inability to transfer messages between channels (for instance to turn a Facebook message into an email thread. What business problems are you solving with the product? What benefits have you realized? We've become more efficient at dealing with client queries on a group inbox, and delegating emails is no longer ...

Best email manager for my job

What do you like best? The possibility to change user and share the email box. The Interface The possibility to add comments on emails The reactivity of the team The API What do you dislike? Almost nothing, some technical problem sometimes Recommendations to others considering the product It's really easy to use and very adaptable to fit every needs What business problems are you solving with the product? What benefits have you realized? Answer quickly to customers And having ...