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Front - Help Desk Software

Front Reviews in June 2026: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

Spotsaas Editor’s POV

Front is an innovative help desk software that leverages AI to enhance customer interactions and team efficiency. Its ability to integrate with various applications provides a comprehensive view of customer interactions, making it a strong choice for support teams.Read more

Front pros and cons

  • AI-powered chat interface

  • Seamless application integration

  • Enhances team efficiency

  • Single customer view

  • May require training for AI features

  • Integration complexity

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Showing 1101-1110 out of 1199

A

Anonymous

10/19/18

3.5 out of 5

Producto impresionante

What do you like best? Me encanta poder etiquetar a los usuarios en lugar de enviar correos electrónicos directamente. Es lo placentero de los accesos directos de gmail, busca una colaboración extra poderosa, integraciones, creación de conversiones o algo así como una asignación en el dispositivo externo Asana. Gestionar mis correos electrónicos, asignar correos electrónicos al cuerpo de trabajadores y respuestas almacenadas. Un equipo de productos receptivo que está construyendo una ...

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T

Tina

10/10/18

5 out of 5

Helps make email delegation in the team much easier

PROS & CONS What are the best aspects of this product? Front makes assigning and delegating emails to our team so easy. This has been helpful for us in providing a very high level of customer support each time. The user interface is nothing short of beautiful, helping us work better with this tool. They are always building new features and are growing alongside us. What aspects are problematic or could work better? I would like to see a more robust Salesforce integration. I also want a ...

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T

Tina

10/10/18

5 out of 5

Helps make email delegation in the team much easier

PROS & CONS What are the best aspects of this product? Front makes assigning and delegating emails to our team so easy. This has been helpful for us in providing a very high level of customer support each time. The user interface is nothing short of beautiful, helping us work better with this tool. They are always building new features and are growing alongside us. What aspects are problematic or could work better? I would like to see a more robust Salesforce integration. I also want a ...

Read more

M

Melissa

10/02/18

5 out of 5

Simple and efficient tool for managing personal and professional emails

PROS & CONS What are the best aspects of this product? I love how simple Front is, and how efficient I am at treating emails now that I use Front for personal, as well as for professional emails. The support team is incredible and have responded to every single request in a very quick turnaround. It's now easy for me to keep track of what needs to be done, and know to which emails I have to reply personally. What aspects are problematic or could work better? To be honest I have nothing ...

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M

Minnie

09/06/18

4 out of 5

A scalable system that lets us lets us manage every email scenario in just one platform

PROS & CONS What are the best aspects of this product? I love Front's ability to manage every email scenario from just one platform. Not just support tickets, but sales emails, employee emails etc. It is a platform that lets us flow and properly handle e-mails in one environment. It is easy it is to use thanks to its simple and beautiful interface and support is topnotch. I also admire that they have a transparent road-map...and they actually follow that roadmap! What aspects are ...

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A

Anonymous

08/28/18

4 out of 5

Helpful but can be overwhelming

What do you like best? Front provides seamless integration of instant messaging with email and easy archive features. “Tagging” someone on front is the best part! Essentially, it’s like tagging someone on a Facebook post, but you do it at the bottom of an email thread. This saves your inbox being filled with forwarded emails and having to sift thru old conversations. What do you dislike? Front gives you lots and lots of inboxes. Including access to team inboxes that don’t apply to you. ...

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A

Anonymous

07/31/18

4.5 out of 5

Front Makes Seeing Office Emails Easy!

What do you like best? We can keep track of anyone that has questions or concerns for our office. It's very convenient and allows for minimal response time. What do you dislike? There is nothing I don't like. It is very straight forward. What business problems are you solving with the product? What benefits have you realized? Making sure there are no missed emails.

A

Anonymous

07/31/18

5 out of 5

We fell In love with FRONT from day 1, allowing to to gain email clarity

What do you like best? All the features are fantastic - but the internal collaboration features are fantastic for gaining clarity in context or to use as a training tool for new staff. Internal comments, Sharing drafts etc Reminders and send later again are fantastic tools. Especially if you are on windows there is nothing else like it / there wasn't when Front came along. For us it was a game changer and has allowed our business to scalable deal with growth. Oh and Automatic rules ...

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A

Anonymous

07/21/18

3.5 out of 5

Front Review

What do you like best? I like that front can be programmed with other apps to do a particular task. For example, front works with salesforce to bring up a clients file when front receives the call. What do you dislike? I do not like the email format. It is cumbersome to use and sometimes hard to understand among team members. They could have a cleaner interface that is much more user friendly. Recommendations to others considering the product Users should do a research online and find ...

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A

Anonymous

07/12/18

4 out of 5

Simple, effective chat tool

What do you like best? The layout is very simple and easy to navigate. Not only is it easy to organize conversations with prospects on the website, the platform also allows you to communicate. I love the visibility too. What do you dislike? The only thing I would like to see is the ability to only receive Push Notifications for Website Chats on the App. Currently, I get notifications for any email that comes through my gmail because they are synced. What business problems are you solving ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].