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Front - Help Desk Software

Front Reviews in June 2026: User Ratings, Pros & Cons

Empowering support teams with AI and seamless integration.

4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

Spotsaas Editor’s POV

Front is an innovative help desk software that leverages AI to enhance customer interactions and team efficiency. Its ability to integrate with various applications provides a comprehensive view of customer interactions, making it a strong choice for support teams.Read more

Front pros and cons

  • AI-powered chat interface

  • Seamless application integration

  • Enhances team efficiency

  • Single customer view

  • May require training for AI features

  • Integration complexity

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Showing 1091-1100 out of 1199

A

Anonymous

06/04/19

4.5 out of 5

Front App: fast and secure information exchange

What do you like best? Facilitate interdepartmental communication with just one click. It has sending multimedia files and the ability to manage projects. In addition, your server offers videoconferences with, the option of programming a voicemail, and monitoring of visits to the website. Front App offers the user a wide capacity of integration to hosting services and API tools. Its deployment in the cloud is quite large. In general terms, it could be said that Front App offers a great ...

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A

Anonymous

05/30/19

4.5 out of 5

excellent tool to manage mail, very useful.

What do you like best? front is very easy to use, It makes it easy to prioritize through different clients with clients who write. It also has great aesthetics and a design that makes it easy to learn. Not only support tickets, but also sales emails, employee emails, etc. It is a platform that allows us to correctly manage and manage emails in a single environment, the support team is amazing and has responded to all requests in a very fast change. Now it's easy for me to keep track of ...

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Anonymous

03/31/19

5 out of 5

Marvelous for shared inboxes

What do you like best? While bootstrapping my startup I was searching for a basic item to empower me and my associates to deal with email going to our group address. I needed anybody in the group to have perceivability of the entire of any discussion. Front gives an extremely proficient and financially savvy arrangement. I like that reality that Front gives us developing room. It has an API and different pre-fabricated mixes with different items that we could exploit as we develop. What ...

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Anonymous

02/09/19

5 out of 5

A different form of traditional email, ideal for work teams.

What do you like best? Front is an email designed for the support environment and human resources of a company, ideal to work in teams or work groups, divided into customer service sectors, in this type of group, members have access to different cases of support from the same email and in an organized way, creating different types of folders, for all types of cases, in this area, or in the work area that is requested. What do you dislike? The Front platform should provide an email ...

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Anonymous

01/30/19

4.5 out of 5

Collaborative and Effective

What do you like best? Front is a great platform to work with team members to give your customers the best experience. The shared inboxes and ability to assign emails and comment on their content internally helps my team collaborate on ensuring our customers receive the care they need. What do you dislike? The only complaint I have is that it is difficult to see what time someone actually sent an email. There is a way to see it but it is often difficult to find. I find this frustrating. ...

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Anonymous

01/28/19

3.5 out of 5

Front is on of the earliest email management software.

What do you like best? As our company was growing, we received a lot of Emails, messages on social media and our phone. It became very difficult to manage them. After some research we found Front. It has helped us a lot to manage all of our messages at one place. You can also select which employees will read which SMS’s which in my opinion is super cool. What do you dislike? Front is limited in terms of features. Fonts are very limited and the most important thing that artistic people ...

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Anonymous

01/11/19

5 out of 5

Front to Connect Inboxes

What do you like best? Connecting to my coworkers' emails and tagging them is easy and intuitive. It is nice to be able to assign them a conversation and have it out of my hair. What do you dislike? I tend to use the webpage instead of the app, as for some reason the app seems to update a lot and will randomly log me out. The webpage works well, though. What business problems are you solving with the product? What benefits have you realized? Sometimes its easy to lose an email in the ...

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Anonymous

11/19/18

3.5 out of 5

Expanded Gmail

What do you like best? I like how you can see everyone's bin and the ability to leave comments and tag another person without being visible to the customer. The ability to quickly set up canned notes helps with the team's efficiency. The round robin style of assigning tickets ensures everyone gets a fair share. What do you dislike? It's like an expanded version of Gmail to me. I think it would be great to incorporate and easier way to manage tags and pull reports based off multiple tags. ...

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Anonymous

10/26/18

4.5 out of 5

Excellent and well polished Shared Email Solution

What do you like best? Front has an excellent tool set built under the hood. From email tracking, accountability, team collaboration, collision detection and a strong rule engine that allows you to automated your email workflow. The UI is well designed and easy to adopt. The support is superb and you can communicate within the Front app via chat for quick support without having to send an email or call. They also have an online road map and implement changes frequently to improve the ...

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Anonymous

10/21/18

3.5 out of 5

Mantiene el intercambio verbal y la ayuda del cliente de forma no pública y sin problemas.

What do you like best? Usamos Slack, Chatra, Google Drive y Gmail. También han hecho que sea muy fácil usar plantillas pre-almacenadas para respuestas más rápidas. La interfaz de Internet o computadora es sobresaliente. No sabemos qué haríamos sin eso. Sabemos cómo sobrevivimos antes de eso Cambiamos a Front desde Help Scout, y creo que es una experiencia mucho más agradable What do you dislike? Así que esto se convertirá en un disgusto porque no me gusta algo en línea con esta ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].