Front Reviews in June 2026: User Ratings, Pros & Cons

This is email communication on steroids!

PROS & CONS What are the best aspects of this product? We're at the height of email communications, and Front is (as it is aptly named) at the front row. Other emailing platforms pale in comparison to its features, even Gmail. This is where we exchange ideas, collaborate within the team, tag tasks in, and so much more! I didn't think email could be collaborative platform, but Front has introduced new ways to communicate with my team. What aspects are problematic or could work better? ...

Front is fantastic for customer-facing team collaboration!

What do you like best? Front is key to the success of our Customer Development team. We use Front to assign email chains to team members, share and edit email drafts with each other, see whether a team member is already responding to the chain, and have conversations/make notes about emails via the comment function. We can also tag emails to create special folders privately or across the team. Front allows for collaboration on a higher level than if we just used Gmail itself. What do ...

A great interface with a lot of flexibility

PROS & CONS What are the best aspects of this product? Front's web/desktop interface is great. There is a ton of flexibility with tags, rules, and auto-replies that we can set with our own. Everything runs relatively smoothly so there is no issue whenever we try to do some work with the app. I also like that it provides regular updates and has an open product roadmap on Trello. What aspects are problematic or could work better? We have 'hacked' drip campaigns using tags and rules. It ...

It’s ok

What do you like best? That you can see when an email has been read and threads stay together. What do you dislike? I have used outlook for years so it is a huge adjustment. What problems are you solving with the product? What benefits have you realized? We use it to assign orders. It helps to be able to see what is being worked on by a glance.

Frontapp gives Gmail superpowers for team collaboration

What do you like best? Team collaboration for email and other communication is vital to a great customer experience. With FrontApp teams can respond to email quickly and transparently. What do you dislike? The front website bot is very basic, the FrontApp website bot is more sophisticated and there is no easy path for users to learn how they (FrontApp) did that. What problems are you solving with the product? What benefits have you realized? Team collaboration. Less CC on email.

More than just an emailing tool.

PROS & CONS What are the best aspects of this product? Let's start by looking at the bigger picture. First of all, Front has a very intuitive and user-friendly interface. It puts a premium in organizing our mailboxes. Plus, it makes collaboration in a work setting seem like a breeze. Now let's dig deeper and examine its features. For one, I think that the task management tool is a nice addition to this platform. This is what sets Front apart from all other email programs. It can generate ...

Good but not perfect

What do you like best? Managing several accounts and switching between this What do you dislike? Lack of support. Sometimes the messages remain as unread Recommendations to others considering the product: It is not perfect. It is good if you several email accounts and different users accesses What problems are you solving with the product? What benefits have you realized? Company email management

Front increases team productivity

What do you like best? I find this application useful for centralizing email, social media and chat communications. The interface is friendly and the implementation is fast. It allows to integrate Gmail, Outlook and various productivity softwares such as CRM, facilitating the operations of our department. Among the advantages offered are shared trays, automations (including automatic responses) and integrations with social networks. What do you dislike? I have no complaints, it is ...

Front improves communication and increases productivity

What do you like best? Its interface is user-friendly, easy to configure, improves customer support management and increases team collaboration. It facilitates the management of communications since it allows me to visualize all the email inboxes without problems. Front connects tools like CRM or helpdesk, and it's great, because it speeds up the operations of our team increasing productivity. What do you dislike? So far I have not found anything that displeases me the software. ...

Front improves communication and increases productivity

What do you like best? Its interface is user-friendly, easy to configure, improves customer support management and increases team collaboration. It facilitates the management of communications since it allows me to visualize all the email inboxes without problems. Front connects tools like CRM or helpdesk, and it's great, because it speeds up the operations of our team increasing productivity. What do you dislike? So far I have not found anything that displeases me the software. ...