Front Reviews in June 2026: User Ratings, Pros & Cons

Perfect

What do you like best? Everything except the Support team it will take for them an hour for a simple question. What do you dislike? The Chat support team will take an hour to respond Recommendations to others considering the product: n/a What problems are you solving with the product? What benefits have you realized? Customer inquiries

Collaborate with my team on emails

What do you like best? easy to use, plenty of integrations, assignments, snooze, reminder, rules, canned responses, chat What do you dislike? Internal discussions : you cannot keep a single conversation with a teammate, you need to create a conversation from scratch each time we need to communicate internally. What problems are you solving with the product? What benefits have you realized? We answer our customer's request faster, we can snooze the conversation that are less urgent ...

email needs front

What do you like best? Front literally convert your emails to tasks, once done, you can leave it behind What do you dislike? (not me) but many who so used to old email system may still find front to be hard to use Recommendations to others considering the product: Front did exceptionally well in managing shared email addresses, as a manager, you DO NOT need to read every emails, and you DO need to be assured that all emails are being handled (hopefully handled well, but that's ...

The best thing that ever happened to my team with email!

What do you like best? The level of collaboration and knowledge sharing that Front has brought not only to my team but our entire Customer Success organization has been huge. We're constantly tagging each other, taking ownership of customer interactions and sharing drafts/canned responses. We've also increased efficiency tremendously using the Sequences function to easily mail-merge customers in mass where appropriate. What do you dislike? The initial transition from "normal" email ...

We have been using for over a year and could not do business without it.

What do you like best? The ability to text, email, chat with my whole team being able to help is priceless What do you dislike? Not being able to sort contacts and the search needs to be upgraded in contacts as well. Recommendations to others considering the product: If you are unsure this is for you, just try it, you won't regret it. What problems are you solving with the product? What benefits have you realized? team collaboration

Email is your new superpower! Be hyper-productive and collaborative and make Front your secret sauce

What do you like best? The interface, it's blazing fast with nice keyboard shortcuts and all sorts of features that give your email superpowers. You can easily connect with your team, snooze emails and create sequences. It's all you need to in this day and age to make the most out of email. What do you dislike? It's costly for an email client that adds up over time if you have a couple team members. Recommendations to others considering the product: Use Front if you want to give ...

Streamlines our email communications.

PROS & CONS What are the best aspects of this product? Front specializes in collaboration and visibility within a team setting. I had been on the lookout for a platform that would encourage productive conversation between members of our team, and I'm glad I came across this solution. We've been able to configure the setting according to our needs, and our team is thriving because of this. I can't wait to discover more ways to make the most out of this. What aspects are problematic or ...

An inbox and task management in one!

PROS & CONS What are the best aspects of this product? What makes Front superior to other email platforms? The list is long—but allow me to paint a picture. With it, I've managed to filter my emails and auto-save them in their respective inbox folders. Configuring this may seem tedious, but Front's interface is incredibly simple and straightforward. I've also seen an increase in collaboration and productivity within my team too. I am such a big fan! What aspects are problematic or could ...

powerful addition to email management

What do you like best? Love the powerful ability to collaborate on individual messages with chats, shared drafts, and no need to forward/cc endlessly saves time and headaches. Streamlined email for teams. What do you dislike? Wish the integration with Salesforce was a little more robust. That could make it a lot more powerful for business who ultimately get stuck in the small tedious back and forth between systems. Recommendations to others considering the product: Try it and go ...

Front is a good product but poor reporting

What do you like best? I work on a team-based model, and Front is able to support many different round-robin rules, our tagging structure, and in-depth searching. It's a great way to communicate with customers all while understanding the emails that are going out from my teammates too. What do you dislike? The reporting is really limited and confusing in Front. For the reporting that is available, different pieces of data are called the same thing but are represented with different ...