Front Reviews in June 2026: User Ratings, Pros & Cons

The perfect task and email support.

PROS & CONS What are the best aspects of this product? Front streamlines all of our email correspondence. It's not just for receiving ticket requests from customers, but it also serves as a communication tool between members of our team and other departments. Ever since implementing this into our workflow, I've been able to respond more efficiently to my emails. It's user-friendly, plus the design is clean and simple. Not to mention, Front has a commendable team working to support its ...

Front is great

What do you like best? It is a very good system to write messages as well as search up info in our database. It works well and has a nice design and color to it too What do you dislike? I think that sometimes it doesn't work fast enough. There are times that I have to reload the page in order to get proper results. Overall, it is a good system Recommendations to others considering the product: I think its one of the better softwares out there to be used for communication What ...

The Shared Inbox We Have All Been Dreaming OF

What do you like best? Front smoothly and effectively lets us set our preferences and updates itself. That means that even with us all tinkering around in a shared inbox, we do not see glitches or problems. It is incredible. What do you dislike? I honestly do not dislike anything. I am truly grateful for it every day. What problems are you solving with the product? What benefits have you realized? Speedier communication and transparency. Decreased redundancy.

Amazing email experience for teams but lack of free tiers and

What do you like best? Great native apps on Mac and iPhone Fast integration with Pipedrive Canned responses comments instead of sending emails Notification panel What do you dislike? for now no issues really had a bug and the team fixed it really quick Lack of free tiers Front Chat is subpar compared to intercom Lack of dark themes Recommendations to others considering the product: They are great for shared inboxes / email collaboration, they are a great ...

Great email system to bring all of your contact methods

What do you like best? Front integrates our accounting, support and sales contact streams all into one place. It also allows us to easily share project updates to the whole team What do you dislike? Front is not quite as good a general email client as GMail. What problems are you solving with the product? What benefits have you realized? We solved the problem of being able to share project documentation emails across the team.

Absolutely amazing!

What do you like best? The process of getting set up was incredibly easy and fast! The person setting me up stayed in contact with me even after we were finished to make sure I had no additional questions. Since using it, they routinely come out with new features and even have a trello board so you can see where your suggested features are and if they are being developed on! What do you dislike? They changed their pricing structure and did not grandfather in older accounts. The price ...

Ease of Mail Integration

What do you like best? The best feature of front is the multiple email integration where if you have more than one email accounts you can integrate all into one snd then categorize the mails as per your tasks, basically customizing your own categorization. What do you dislike? At times, it gets complicated as there are a lot of functions which I dont know how to use and if I use any of them bymistake, I dont know how to revert back to original What problems are you solving with the ...

Great inbox management tool!

What do you like best? Front consolidates mine and my team’s emails, allows us to share drafts and comment on certain emails, allows us to snooze and be notified of emails later on, and also schedule deliveries, etc. Seems like there’s nothing we’d need that’s not already included as a feature of Front! What do you dislike? the search function brings up email results in a format that’s not the easiest to read. What problems are you solving with the product? What benefits have you ...

Front is Awesome!

What do you like best? We use Front for customer service, sales, and all internal email collaboration. It's an awesome tool, the integrations are fantastic, and the customer service is top-notch. Highly recommend! What do you dislike? No major complaints. I wish you could customize the inbox a bit more (such as excluding certain emails from the inbox) but I don't think any similar service offers this and it's possible that I don't understand the full functionality and just don't have ...

great tool for team collaboration

What do you like best? Front really facilitated the way we handle email exchanges with customers making it easier to share the info with the relevant team member than with more traditional customer support apps. Also it pushes you to adopt a zero-inbox approach with helps you keep your mind focus on what you need to do. What do you dislike? Not much. Maybe the search engine could be a little bit better. What problems are you solving with the product? What benefits have you realized? ...