Front Reviews in June 2026: User Ratings, Pros & Cons

Great!

What do you like best? I really love how I can interact with my coworkers within emails. What do you dislike? I love the auto assign feature as much as I dislike it. What problems are you solving with the product? What benefits have you realized? The biggest problem would be efficiently communicating with clients.

Streamlining Communication with Front!

What do you like best? The team inbox features are my favorite part of Front. We can work in multiple client inboxes at once and the rules feature allows us to automate a lot of our communications in order to avoid repetitive tasks and e-mails. What do you dislike? The pricing has increased a good deal since we started using Front but they have restructured the user levels to keep prices reasonable while still being able to have all our team users in Front. Recommendations to others ...

Nearly 100%

What do you like best? What I like best about Front is the @mention feature, as well as the ability to assign emails to colleagues. I also can appreciate the ability to create rules. What do you dislike? What I am having issues with is getting the rules to work consistently. I also don't really like not having traditional "folders". What problems are you solving with the product? What benefits have you realized? Our company has been able to better sort and assign emails to the ...

Better than Outlook

What do you like best? Can snooze emails for a set amount of time and archiving makes keeping old emails easier. Also, being able to comment internally and assign emails is super handy. What do you dislike? Not much that I don't like, really. It suits my need, really well Recommendations to others considering the product: Just give it a try. Its better than Outlook in my opinion, so you really don't have much to lose. What problems are you solving with the product? What benefits ...

Very helpful

What do you like best? easy to use and understand/friendly user What do you dislike? slow when assigning task manually,sometimes it has glitch What problems are you solving with the product? What benefits have you realized? it made our job easier

Organizes emails effectively with a simplistic user interface

What do you like best? I love the simplistic nature of the interface. It makes having an empty inbox attainable. Front makes archiving messaging easy because it allows you to create rules that auto-sort your inbox. The rules are easy to use even if you do not have any coding experience. The user interface is easy to use and allows you to keep priority tasks upfront. I use front both as a email management system, but also as a to do list because I keep emails in my inbox until I complete ...

Game Changer

What do you like best? No more cc and bcc threads amongst team members. Front has absolutely changed the way we communicate. It's the next evolution of email! What do you dislike? The search feature needs work, but I'm sure they are working on it now. New features come out all the time. Recommendations to others considering the product: If you want to move past cc and bcc threads give Front a shot. What problems are you solving with the product? What benefits have you realized? ...

Front

What do you like best? I like how very well this tool works cross platforms whether web based or mobile based. What do you dislike? Implementation took a while but the technical team was very helpful in this process. Recommendations to others considering the product: Very good for business use. Live chat and shared inbox features are developed quite well. What problems are you solving with the product? What benefits have you realized? Communication through threads with ...

FRont: Das Beste, was meinem Team je per E-Mail passiert ist

What do you like best? Mir gefällt, wie Sie den Papierkorb eines jeden sehen und wie Sie Kommentare hinterlassen und eine andere Person markieren können, ohne für den Kunden sichtbar zu sein. Die Möglichkeit, Notizen in Dosen schnell einzurichten, trägt zur Effizienz des Teams bei. Die Round-Robin-Art der Ticketvergabe sichert jedem einen fairen Anteil. What do you dislike? Die Berichterstattung ist in Front wirklich begrenzt und verwirrend. Für das verfügbare Reporting werden ...

Good for sharing an inbox, not great for dynamic canned messages

What do you like best? I'm able to monitor an inbox with my colleagues with ease. I can see who the messages are assigned to and have internal chats with my team outside of the email if necessary. What do you dislike? Templates & rules leave a lot to be desired. I cannot have dynamic fields that I choose from or that I pre-fill before I insert a template. I cannot cc' a specific person in a template. I cannot have a rule that automatically replies all. If I want to do anything ...