Front Reviews in June 2026: User Ratings, Pros & Cons

Great day-to-day workflow

What do you like best? I love the feature for internal / private comments by email and being able to snooze an email after a reply as a trigger for follow-up. What do you dislike? I have no dislikes at the moment. Front is significantly better user experience than just Gmail. Recommendations to others considering the product: Test it out by connecting it to your email solution. You will likely be very satisfied with the a more efficient daily workflow. What problems are you ...

Shared Email Tracking without the need for tickets

What do you like best? Front allows multiple teams within my company to manage massive amounts of email in shared mailboxes, meet or exceed customer SLAs and seamlessly integrate our communications with our management systems. We also like that we get all of the same functionality of email ticket tracking, but without the need for communicating the standard ticket responses and ids to our customers. It allows for a more personal engagement with our clients. What do you dislike? Our ...

Very Satisfied

What do you like best? Ease of use, integrations, clean, intuitive. What do you dislike? Calendar is lacking some major quality of life functions that you lose when transitioning from Outlook. What problems are you solving with the product? What benefits have you realized? Collaboration, collaboration, collaboration, sharing, collaboration.

Well designed, intuitive inbox for our team

What do you like best? - Enable collaboration between teams: our payments team can easily ask a project manager to verify or provide context before replying to the customer. - Ease of use: every team member quickly understands how to use Front - Integrations with our other softwares: the integration with salesforce is particularly useful. Our support team doesn't need to juggle between CRMs and payment systems to get a full picture of a customer. What do you dislike? - As an ...

Colloborative Email Host Delivering Excellent Customer Service

What do you like best? I love the chat feature for team emails. It enables you follow team member email threads and contribute when needed. Its a truly been a game changer for our teams. What do you dislike? I am not crazy about the Tags versus folders functionality. It has a bit of a learning curve. Though I will say it has served our team very well. It just took some time to adjust. Recommendations to others considering the product: Front is truly a one-stop-shop email server. ...

Front keeps me on track and connected

What do you like best? I love that I can have internal conversations about a specific client email, to discuss how to handle certain scenarios within the client experience before replying to that client. I also really like the reminder tool that allows me to remove an email from my immediate inbox, but that makes it pop back up the next day or later that afternoon. What do you dislike? I wish there were a 'star' for finding things easily later. I'm assuming the tagging tool is made for ...

Very user friendly!

What do you like best? Being able to assign your own emails and having tags to categorize each email. What do you dislike? One thing about Front is there do not have autocorrect. What problems are you solving with the product? What benefits have you realized? Being able to keep track of my own emails.

The Best Team Collaboration Tool!

What do you like best? I love being able to comment to teammates and to create a client-specific e-mail for our clients to respond to in order for collaboration to be smoother and for communication to be shared. I like being able to share drafts with my team so that they can review and even send if needed. If my direct reports want an e-mail to come from me but want to be sure I say exactly what they want to be heard then they just type up the e-mail, share the draft and @mention me, I ...

Front is easy and well designed, it's a great product

What do you like best? Front is an amazing experience email for teams, much better than other tools. It's fast and easy to learn. What do you dislike? For now no issues really, sometimes searching for emails in front can be tricky Recommendations to others considering the product: It is an essential tool What problems are you solving with the product? What benefits have you realized? We use Front to assign email to team members, share and edit email drafts, and have ...

Review of Front

What do you like best? Front is very user friendly. I enjoy the snooze features and the search feature is better than our previous program. What do you dislike? Possibly my only dislike is that when a new conversation is made from an existing one, both tickets are forever linked and will open whenever there is a reminder for the new conversation. Recommendations to others considering the product: Make sure that you already have a system in place to make it easier to transition to ...