Front Reviews in June 2026: User Ratings, Pros & Cons

The future of email

What do you like best? My favorite feature is the ability to chat with co-workers within an email thread. This allows team members to quickly collaborate on a conversation and eliminates the need for countless forwards, creating multiple email chains that can be confusing. What do you dislike? Although there is a calendar integration with Outlook, I still prefer to use my Outlook calendar because of the more robust features. Having said that, 90% of our users are able to use the ...

Front is awesome and easy to get used to!

What do you like best? The internal chats are amazing. Best way to communicate with the rest of your team without sending multiple e-mails per subject You don't need to CC anymore. Just assign the e-mail to the correct partner You can also have internal discussions which will be saved on a different folders. Best way to follow things up What do you dislike? I like everything I see on Front except I haven't found a way to call a message back Recommendations to others considering ...

Front - Why it's so helpful to me!

What do you like best? The automated response options and the ability to snooze a conversation OR add a quick reminder to a message you are sending out, are PHENOMENAL! They truly help me stay on top of my follow through because I know I don't have to keep adding reminders in my daily calendar...I know they'll come through on my email, along with all the prior conversation information! What do you dislike? I wish some of the integrations were a bit more clean. I still haven't been able ...

FRONT is an amazing application

What do you like best? I like that you can text and email in the same platform. It's easy to tag colleagues and keep them in the loop. I can start an email and have someone else finish it. It's easy to use not tricky. I can set up canned responses- as many as I need. What do you dislike? I do wish switching from email to text was a bit more seamless. As of now, I have to find my number every time. If it's my account, it should come up automatically. What problems are you solving with ...

Great for email management & tracking and shared inbox for your team

What do you like best? There are 3 features which I like the most: 1) Shared inbox feature to collaborate with co workers on an email conversation (including drafts, comments) 2) Send & Archive: it really motivates me to get my inbox empty 3) Email open tracking What do you dislike? There is not much which I dislike. The only downside we experienced was that for a small project as ours it was a bit pricy to start using Front with 2 team members. Recommendations to others ...

Great for Small Teams

What do you like best? I like the ease of organizing a team inbox and allowance for collaboration. What do you dislike? I dislike that sometimes attachments or email signatures are finicky. Recommendations to others considering the product: I recommend using the rules for better organization of one's inbox. What problems are you solving with the product? What benefits have you realized? The platform is great for collaboration and problem solving with regards to support ...

Excellent tool. A game changer for us.

What do you like best? Easy of use, user experience, speed, reliability What do you dislike? One downtime last year that was a real trouble for us Recommendations to others considering the product: One of the best choices we've done so far for our infrastructure What problems are you solving with the product? What benefits have you realized? We use front for both sales and support. We recently changed our team from ServiceCloud (Salesforce) to Front and that made their work ...

Perfect for sharing inboxes and speeding up your workflow

What do you like best? Front is the best solution out there when it comes to sharing and collaborating over a shared inbox with 2 or more people. The commenting, assigning, and drafting features are well-thought out and have really leveled up my team's productive. Additionally, the ease of the UX and workflow functionality makes it a pleasure to get through our email in a productive and effective manner. What do you dislike? They have some keyboard shortcuts built out, but there could ...

Great Communication Tool - For Clients and Internally

What do you like best? We used Zendesk for years but only for some of our team and some clients didn't like it. We were able to switch to Front; for a little bit more per month, we were able to get our entire company onto one platform. We now have better visibility and communication with clients and internally. What do you dislike? There are a few small features we would like added. However, the app is being updated regularly with new features. Discussions should be sortable or pinned. ...

Very powerfull tool

What do you like best? We don't miss an email anymore. We handle very busy traffic of emails but we can quckly reply to every customers. We shoot portraits, events and weddings. We organize photography courses and we have a Fine Art Print Lab. What do you dislike? Maybe the text editing, you can't change the dimensions and the font in the mobile version... And you can't reply between the lines with a color prefix... What problems are you solving with the product? What benefits have ...