Front Reviews in June 2026: User Ratings, Pros & Cons

Great Email Interface

What do you like best? @mentioning with colleagues and Snooze! Have yet to use shared drafts, but really like the idea What do you dislike? no automatic recognition of addresse when typing 'To' without adding to contacts. If there is a way to do this, let me know! Recommendations to others considering the product: Give it a go. Very user friendly email management. What problems are you solving with the product? What benefits have you realized? No probs, but prompt chat ...

Team Collaboration made easy

What do you like best? Front is extremely useful when you have multiple team members dealing with the same groups of emails. It makes it easy to assign emails to specific people, allows any team member to follow up on an email chain, and just generally makes organizing your email so much smoother. No more confusing email chains with 15 people CC'd!! What do you dislike? Search function is not as good as Gmail's. Sometimes when I'm looking for a specific email, I have to go to ...

Build great products which match the needs of customers is what it's all about!

What do you like best? Front is offering a coveted yet rarely attained solution: matching software solutions with the natural behaviors of the average person. Upon using Front, it is obvious the design decisions are based on the natural and predictable behaviors of the user. This is a stark contrast of many software solutions offered today-which tend to force new user behavior and offer, "if only" type of solutions. At the pace Front is moving, they are destined to be the leader in their ...

Enjoy Using Front

What do you like best? From a user perspective the ability to share both internally and externally messages, discussions avoid so much email confusion and the search facility is strong. Having Shared Inbox is excellent, the Pro licence Rules additions allow freedom of control and message management. What do you dislike? Auto population of Contacts and Calendar can be annoying, I believe a clear option is coming. What problems are you solving with the product? What benefits have you ...

Great tool for shared inbox

What do you like best? Easily manage a shared inbox and communication between teammates and customers What do you dislike? Wish there was a way to fully mute conversations you are tagged in What problems are you solving with the product? What benefits have you realized? Deligating emails in a shared inbox, quick communication with the team without having to deal with messing forwarding

A useful CRM tool for a small start up

What do you like best? The ability to be able to centralise communications through a variation of channels, particularly Facebook pages, SMS, email & Aircall. It allows us to centralise all our comms into 1 place, set up teams, users and rules to allow the teams to work together and share information quickly. What do you dislike? There are some limitations to the tool, the reporting is not great, you cannot easily set up auto triggered reporting to be sent to your teams, you have to ...

Amazing Platform for Collaboration, Awesome Team

What do you like best? Front allows us to manage the client experience from one central place. At two different companies, I was able to eliminate the multiple (unsecured, hard to maintain) Google Groups in favor of having dedicated service accounts. This meant that the hundreds of people managing our client interactions across gained visibility into conversations, even when someone leaves the company, and gained access to dozens of resources that allowed us to repsond to customers ...

So so valuable

What do you like best? The shared inbox is one of the crucial pieces of how my EA and I work together. As she prepares a daily email digest for me, the ability to link to specific emails is a gamechanger. The ability to tag one another is huge as well - it has really streamlined how we work together both in Front and our software, Base. What do you dislike? Sharing inboxes with EAs still isn't ideal and requires a bit of extra work for her to manage her own Front account while also ...

In any collaborative team, a must!

What do you like best? The idea, the concept. And, over the year, very well executed. What do you dislike? Nothing, I only wish for better integration with G Drive Recommendations to others considering the product: Do it, your life will change. I can't imagine working without it now. What problems are you solving with the product? What benefits have you realized? centraliced information, all members of the team have immediate access to the most recent information.

How Front helped me improve the internal and external communication of my team

What do you like best? Front allows sharing conversations among a team. It's really powerful to handle cases efficiently. Because it limits the number of emails sent every day and focus the use of emails when it's really needed (ie. sending accurate answers to our users) What do you dislike? The analytics section of Front is still too slow and could be improved. But I know hey are working on it and pretty confident in the fact it'll get better in the next future! Canned answers ...