Front Reviews in June 2026: User Ratings, Pros & Cons

Front has made things so much easier

What do you like best? It's clear and easy to use with lots of handy features that tap into the psychology behind handling emails effectively - such as snoozing! What do you dislike? It's very Americanised, not sure if I can change spell-check to English UK. Would also be handy to drag and drop jpegs into emails as attachments rather than inline images. Recommendations to others considering the product: Give it a chance and stick with it. Snoozing emails is useful but can be ...

The best communications/shared inbox tool!

What do you like best? I love how easy it was to implement. Their plug-and-play integrations and customizable rules minimally disrupted our workflows. What do you dislike? Front is hands-off with some of the integrations which present challenges for the end-user. For example, Front's integration with JustCall required me to work with JustCall to get the integration working properly and whenever I asked about functionality, Front directed to speak with JustCall with very little support. ...

Easy to use, easy on the eyes, easy to collaborate

What do you like best? Being able to tag teammates in different email threads. It's also just easier to manuever than outlook. I like having shared inboxes, makes for an easier way to read other sales emails and collaborate with each other. I love canned responses, makes my job a whole lot easier as well. What do you dislike? Occasionally things get lost in my inbox & I have to login to my gmail to find them. Usually post archive. Maybe this is just a user error. There's also been an ...

Front Changed Our Company and Service

What do you like best? Front allowed our young startup to "round-robin" incoming support messages. This allowed us to spread out the workload among our team and respond to our customers in a much quicker manner. This feature alone made it possible to have a common email address but have "assigned" hands working independently in the inbox. What do you dislike? Sometimes it was pretty difficult to read the analytics. We found that the support around analytics could have been a little ...

Love Front!

What do you like best? We've been on Front for about 6 months now and love it! It's super easy to use and collaborate with your fellows. What do you dislike? The calendar comes up a bit short and occasionally when emails from Front are viewed in other clients it's formatting comes across strangely. Recommendations to others considering the product: Get it. What problems are you solving with the product? What benefits have you realized? File sharing, collaborating on drafts, ...

Great for Convenient Collaboration

What do you like best? I love the instant-messaging type feature below emails. It makes it very easy to communicate and strategize with team members about client emails. What do you dislike? I don't love the fact that, once you're roped into a conversation, you continue getting notified about it, even if it isn't necessarily relevant to you anymore. I haven't figured out how to turn off notifications once I've been tagged on an email, even if my involvement is no longer needed. It ...

Great services, convenient layout and good features.

What do you like best? Shared inboxes for different company roles makes managing team emails far easier. Comments tagging team mates makes keeping track of conversations and accountability very simple. Many unique features used regularly and still finding more features often. Mobile app also means managing emails and keeping on top of work on your days off far easier. What do you dislike? Sometimes issues with sending direct from team inboxes if you forget to assign to ...

Game Changer!

What do you like best? The team chat feature within emails is amazing, and has completely transformed my inbox. What do you dislike? I don't like the format of printed emails. Thankfully, I don't need to use it often. Recommendations to others considering the product: There was a bit of a learning curve with this program, but now that I've got it figured out, I am saving enormous amounts of time and energy managing my inbox and can't imagine going back to any other program. I used ...

The best way to use e-mail to track cases!

What do you like best? Real-time collaboration with other teammates allows you to see if someone is actively responding to a user and/or if someone is making an internal comment on the case. Internal comments appear in chronological order along with other events such as emails to/from the user, reassignments, etc... this enables us to get an overview of what happened with the case and when from start to finish in a single view. Front has apps on various devices in additional to web ...

Email (and more) made easy

What do you like best? Front offers a multimedia experience, elevating boring old email in to something that actually delivers business benefits. Using tags, sharing drafts, assigning to colleagues, or just by sharing with chat, it saves time and increases customer interactions. I am also a big fan of how I can set reminders to messages, to make sure they do not get lost in the drudgery of email. As telecoms professional, I am aware that people are happier to send messages, rather than ...