Front Reviews in June 2026: User Ratings, Pros & Cons

Collaboration Made Easy!

What do you like best? As a member of an at-scale team-model customer success team, Front simplifies and streamlines collaboration by enabling transparency into what the rest of the team is working on and who they're speaking with, ease of use sharing threads and context among the team, insight into past customer communications, and robust integrations with G Suite and our CRM among other platforms. The Front team is consistently innovating on top of their existing functionality to ...

Exactly the team inbox solution we needed!

What do you like best? I love that I don't have to sort through the entire team inbox to find the emails that I need to respond to. What do you dislike? I really don't "dislike" anything about using Front. It's not perfect, but I have seen constant little improvements just in the few months we've been using it. What problems are you solving with the product? What benefits have you realized? It saves our team so much time, and improves our response time to customers. It's a lot ...

Front easy and efficient emails for team collaboration

What do you like best? I love the fact that you are able to have one single platform to manage several people´s accounts, its easy to access and it gives transparency to the job, a capability that is easy to handle because the information is available to your ream. What do you dislike? The notification are a bit messy, it would be better to have an easier option to mute them or a special section that is easily introduced into the platform. Recommendations to others considering the ...

Inbox+

What do you like best? Really like the integrated comment function and easy ability to switch between inboxes and organise emails What do you dislike? I'm still not a fan of the calendar. I can't drag events to different timeslots and can't always find what I need (eg. how to make an event recurring). I also don't like the search function and struggle to make sense of the results making it sometimes impossible to find an email I know exists (can't see a trash/archive or deleted folder) ...

An easy straightforward tool to handle online customer communications.

What do you like best? Front is dead simple. It's almost immediately usable with no training required. What do you dislike? It's missing some of the customizations of competitors and mobile notifications should be faster. What problems are you solving with the product? What benefits have you realized? We moved from ZenDesk to Front. Front has filled our needs for pennies on the dollar. We love the low cost per user so we can have the whole team in Front.

Best experience ever.

What do you like best? Pinging people on mails and assigning them. What do you dislike? Sometimes the search bar does not function very well. Recommendations to others considering the product: Make the research bar better. What problems are you solving with the product? What benefits have you realized? It's easier to communicate with my team.

Smooth and Simple

What do you like best? I like the simplicity of use and it's very easy to configure Front and create rules. What do you dislike? The limit of shared inboxes, we can't personalize the UI by moving the inboxes. Recommendations to others considering the product: Be careful when you configure rules, their are powerful and If you make a mistake, it's can be "dangerous". What problems are you solving with the product? What benefits have you realized? Front have resolved many ...

Intuitive & Efficiency

What do you like best? -Smart email bundling (easy for visibility) and allocation (one person for one email, no double responses or lost ones) -possibility to comment to colleagues : easy communication -Smart Rules for late responses : Check for supervisors - Response Data : Data for management What do you dislike? No real chat with colleagues, the "Discussion" option is absolutely not suitable as has the same properties of an ordinary mail. It gets archived and then you cannot ...

I Love Using Front

What do you like best? It is very user friendly. In addition it is like a "Jack of all trades" I can do so much with it! Front also provides so many ways to address our customers, colleagues and other departments we work with. I can also assign conversations or emails, Send Text msgs, and place a note on the email as a reminder. I can assist with co worker's emails if they are out for the day. This prevents delays with customer's requests.I can check my analytics which provides resolution ...

Front make us work faster in a more collaborative way

What do you like best? The comments on email and assigning email to colleagues. What do you dislike? Some little details in the android app. Like the way the app refresh. What problems are you solving with the product? What benefits have you realized? Nowing who is in charge of which email.