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Front - Help Desk Software

Front Reviews in May 2025: User Ratings, Pros & Cons

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4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

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Showing 91-100 out of 1199

HR

Hailey R

09/13/23

5 out of 5

"Collaborative"

What do you like best about Front? The most helpful tool with front is being able to tag in teammates to review, discuss, or ask for edits with emails before sending off to clients. Usually with competitors you have to forward an email back in forth but this cuts right to the chase and is super effective What do you dislike about Front? I can't think of anything I dislike about front. Its a great platform. Maybe the only thing is the times where it lags and the numbers in the inbox are not ...

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BT

Brianna T

09/13/23

5 out of 5

"I'd cry if my company stopped using Front...."

What do you like best about Front? Collaboration - I can easily tag managers, other teammates, ppl from other teams - it makes life so much easier than slacking about a bunch of random emails Love all the apps/plugins! Collaborating on drafts is amazing Templates are my best friend! Pro tip - def use the app version! What do you dislike about Front? I don't currently experience any downsides from using Front What problems is Front solving and how is that benefiting you? Collaborative Email

AU

Anonymous User

09/12/23

5 out of 5

"Fantastic Email Integration Software"

What do you like best about Front? I really enjoy Front as you can easily track your emails, place comments, and tag/add your co-workers for visibility. I can't imagine working without it! The tagging & commenting are the more fantastic feature for me! What do you dislike about Front? Sometimes they can have delays (although it's always communicated). When that happens I have to use the regular g-mail, which has nothing compared to Front. What problems is Front solving and how is that ...

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AU

Anonymous User

09/12/23

5 out of 5

"Fantastic Email Integration Software"

What do you like best about Front? I really enjoy Front as you can easily track your emails, place comments, and tag/add your co-workers for visibility. I can't imagine working without it! The tagging & commenting are the more fantastic feature for me! What do you dislike about Front? Sometimes they can have delays (although it's always communicated). When that happens I have to use the regular g-mail, which has nothing compared to Front. What problems is Front solving and how is that ...

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AU

Anonymous User

09/11/23

5 out of 5

"All in one tool"

What do you like best about Front? An excellent tool with custom functions and a brilliant support team. Front helps me organize all my inboxes, create extremely powerful rules, and use analytics how I deem fit. What do you dislike about Front? Bot needs a bit of work, but since its still in development, its understandable. What problems is Front solving and how is that benefiting you? We dont need to use multiple clients to handle inbox, Front replaces all. We save time, maintain SLAs and ...

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JR

Janna R

09/11/23

5 out of 5

"Love the collaboration"

What do you like best about Front? We have teams that work in the office, remotely and overseas. Front allows all of us to communicate through open inboxes and commenting on conversations. This helps ensure anyone assisting a customer can see all communication regarding any given email. The use of tags to quickly identify specific functions on any given message is one of our favorite features. Utilizing the rules to setup specific processes is a time saver. We really don' t know how we ...

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AU

Anonymous User

09/11/23

5 out of 5

"All in one tool"

What do you like best about Front? An excellent tool with custom functions and a brilliant support team. Front helps me organize all my inboxes, create extremely powerful rules, and use analytics how I deem fit. What do you dislike about Front? Bot needs a bit of work, but since its still in development, its understandable. What problems is Front solving and how is that benefiting you? We dont need to use multiple clients to handle inbox, Front replaces all. We save time, maintain SLAs and ...

Read more

JR

Janna R

09/11/23

5 out of 5

"Love the collaboration"

What do you like best about Front? We have teams that work in the office, remotely and overseas. Front allows all of us to communicate through open inboxes and commenting on conversations. This helps ensure anyone assisting a customer can see all communication regarding any given email. The use of tags to quickly identify specific functions on any given message is one of our favorite features. Utilizing the rules to setup specific processes is a time saver. We really don' t know how we ...

Read more

MH

Mayur H

09/08/23

5 out of 5

"Great platform to use for an email account. It is simple and easy to use on a day to day basis."

What do you like best about Front? Best feature is that you can assign emails to yourself and you can also see what emails others have assigned to them. What do you dislike about Front? Can get a little confusing when you have your personal email attached whilst using it from a business point of view. What problems is Front solving and how is that benefiting you? It helps us help out colleagues and tag eachother on specfic threads which is useful to keep on eye on progress.

MH

Mayur H

09/08/23

5 out of 5

"Great platform to use for an email account. It is simple and easy to use on a day to day basis."

What do you like best about Front? Best feature is that you can assign emails to yourself and you can also see what emails others have assigned to them. What do you dislike about Front? Can get a little confusing when you have your personal email attached whilst using it from a business point of view. What problems is Front solving and how is that benefiting you? It helps us help out colleagues and tag eachother on specfic threads which is useful to keep on eye on progress.