Freshservice Reviews in July 2026: User Ratings, Pros & Cons

Freshservice, un outil ludique, simple et efficace et parfaitement adapté à la gestion des demandes

What do you like best? 1. Le catalogue de services qui nous a permis de simplifier énormément certaines demandes récurrentes (arrivées/départs de salariés, etc. 2. Le Dashboard nous permet d’avoir une très bonne vision rapide du statut des tickets au jour le jour. 3. Le fait de pouvoir générer facilement des rapports d’activité personnalisés nous permet de réduire le temps passé à collecter et analyser les KPIs. 4. Un seul et même outil pour gérer nos demandes IT et Services ...

Freshservice: Un outil efficace de gestion des interventions de support au quotidien

What do you like best? 1. La clarté des tableaux de bord, permettant une lecture rapide des priorités d'intervention. 2. L'accès personnel dédié aux utilisateurs finaux, leur permettant de suivre à tout moment l'état de leurs demandes. 3. Les éléments ludiques (points, classements mis en place pour maintenir la motivation des agents 4. La production simple et personnalisable de rapports d'activité 5. La possibilité de proposer un catalogue de services aux utilisateurs, ...

Friendly and powerful product!

What do you like best? I've found Freshservice to be intuitive and friendly. I was able to start using it immediately and had no trouble getting the rest of my team on-board. The interface makes sense and the ticketing workflow is clear and concise. We were receiving and responding to tickets in no time. What do you dislike? The common question that my team asks is if the main page can refresh automatically, which at the time of this writing, it does not. Recommendations to others ...

Go for Freshservice ! :)

What do you like best? Freshservice is the best user friendly ITSM based tool i have worked upon. The entire look & design of the tool is fresh and attractive. And mainly in the end user's perspective the tool is well understandable with more good features like Service Catalog, etc.. What do you dislike? In software perspective there may be no reason for disliking. If at all we could say one, it may be with the tactical pricing. For example, Service Catalog feature comes only in the ...

Freshservice is quick solution to manage incidents

What do you like best? Freshservice allowed us to bring a fully functional, easy to use multi-channel ITIL based service desk to our users in just a few days. Instead of the months long implementation I've been through before, we were able to deploy Freshservice quickly an effectively, and our users love it. One of the most useful features is the feedback widget. - we have it placed in our SharePoint Intranet, and users can log a ticket and search the helpdesk without having to go to a ...

Great & Easy to Use System With Great Integrations

What do you like best? The simplicity. It's both easy to setup and easy to use while providing an excellent internal & external incident management solution. It also plugs in to Jira which our Development team use What do you dislike? None of note. Any point or concern raised was addressed and resolved by Freshservice's support team Recommendations to others considering the product Simply yet an extremely effective incident management system What business problems are you solving ...

Perfect Service

What do you like best? What I like best is, this ticketing system meets all our needs & then some. What do you dislike? I have no complaints. All our needs are met . Recommendations to others considering the product Give it a try, it's Awesome!!!! What business problems are you solving with the product? What benefits have you realized? This ticketing system encourages communication between store techs & office staff.

Modern and flexible ITSM solution for SMBs

What do you like best? Freshservice is one of the most intuitive and user friendly Service Desk automation offerings out there. User interface is sleek, tidy and uncluttered. It aligns very well with ITIL and has main processes covered which fall mostly under Service Operation. The solution is flexible, allows quite easy expansion (additional fields and integration (many options available through zapier.com. Gamification aspect is also not found on many of the products but is valued by ...

Simple, Functional and Easy on the eye!

What do you like best? It is simple to navigate, setup and maintain. What do you dislike? There was nothing per-se that I disliked. There is always room for improvement and it will be great to see how this product evolves further. What business problems are you solving with the product? What benefits have you realized? Keeping track of bugs, assets, changes to in-house software.

Great support

What do you like best? We use freshservice for our internal salesforce support. It's easy to use. Dominic, a support engineer, helped us over the course of a few weeks on some forms we were creating with our HR team. He was patient, helpful, and attentive to our needs. He worked with us until we were satisfied with the forms. What do you dislike? There are some features that should be included, such as conditional logic for creating forms without code based solutions. It is a bit ...