Freshservice Reviews in October 2026: User Ratings, Pros & Cons

Enjoying Freshservice

What do you like best? Freshservice is easily customizable meaning that we can process tickets exactly how we want What do you dislike? it doesn't make my morning coffee for me What business problems are you solving with the product? What benefits have you realized? We initially bought freshservice to utilize the asset management capabilities. We also replaced our existing ticket system with it. Since then we have started using freshservice for teams who didn't have any ticket ...

Great Product and easy to use!

What do you like best? Having Freshservice as our helpdesk and inventory system has been a big improvement since the last product we have used. Freshservice is very easy to use for IT staff and the end users themselves. Editing categories and items in Freshservice is a breeze to customize it to our own specific needs that we have What do you dislike? Thats is good question, right now I can not think of anything that I dislike so far, especially since they are constantly adding ...

Very well rounded tool

What do you like best? Analytics informations avaliable. Reports and such What do you dislike? In the begging and notice some lags on the peformance What business problems are you solving with the product? What benefits have you realized? Infrastructure management. Identify improvement oportunities on our work dynamic.

Everything you need from in a IT service desk and then some.

What do you like best? The ease of the admin portal. Easy to manage and integrate. What do you dislike? Really nothing.I have not come across anything yet. What business problems are you solving with the product? What benefits have you realized? Ticketing system, asset management, reports, and quality control benefits.

Really like freshservice

What do you like best? I like the dashboard and filtering capabilities What do you dislike? I would like to be able to sort by due date sometimes What business problems are you solving with the product? What benefits have you realized? wanting to maintain the items we have on our to do list as IT, and to have the requester or customer be able to know status. We are able to do both and get reporting as a plus

Very good ticketing platform.

What do you like best? It simply does its job. But the app is probably the best part, I don't use it a lot, but it is awesome. And the free part is really complete. What do you dislike? It sends e-mails as me and not as my sector. Recommendations to others considering the product A free easy to use help desk system perfect for the one man army IT folks out there. What business problems are you solving with the product? What benefits have you realized? Making documentantion ...

Happy customer

What do you like best? Time to market Easy to implement Full visibility into my service desk What do you dislike? Task management is poor Asset management is lacking What business problems are you solving with the product? What benefits have you realized? Servie delivery and efficiency

Intuitive, efficient and reliable

What do you like best? Very easy to get set up and running with. A clean and intuitive interface. A very streamlined approach to Change Management that has allowed us to be far more efficient and accountable. What do you dislike? More customisation of the reports would be beneficial. Recommendations to others considering the product If you have a large team that spans IT support, engineers, analysts and developers then Freshservice is a fantastic product. Likewise, if you have a ...

GREAT SUPPORT RESPONSE

What do you like best? They have an overall know how to support there system that can not be compared. Love that support DOE NOT have automated responses and long wait times that plague other support services... What do you dislike? Nothing at this time, we are satisfied with the product What business problems are you solving with the product? What benefits have you realized? There are options for third party applications that will streamline our help desk.

Great Help Desk Solution

What do you like best? I like the fact that Freshservice is constantly being updated. Whether it's the desktop or mobile version, it's always getting better. What do you dislike? I can't think of anything. Freshservice is very well suited to our business model. What business problems are you solving with the product? What benefits have you realized? For our organization, FS solved the Help Desk problem. As an added benefit, we are able to be consistent in our communication to ...