Freshservice Reviews in July 2026: User Ratings, Pros & Cons

Fresh" IT

What do you like best? It's simply, powerfull app and developed all the time. What do you dislike? dashboard is poor, there should be more charts, data, KPIs, like in BI apps. It will be good for management, for manager. What business problems are you solving with the product? What benefits have you realized? I can't imaging IT without this software. I know everything, wherever i'm in office or out. Users get help quickly and in one place - they can submit ticket or find solution ...

Great overall hosted platform

What do you like best? Easy to set up, you can go from demo mode to live almost instantly. Gaming/Arcade is also a great feature. What do you dislike? Cost seems to be competitive but hard to find a cheaper alternative with all the features. Recommendations to others considering the product get the app What business problems are you solving with the product? What benefits have you realized? Old system was over priced and under utilized.

Happy customer

What do you like best? Time to market Easy to implement Full visibility into my service desk What do you dislike? Task management is poor Asset management is lacking What business problems are you solving with the product? What benefits have you realized? Servie delivery and efficiency

So far, my experience with Freshservice has been great.

What do you like best? I like the User Interface the best. It is clean, intuitive, and easy to use. After a few hours of using the UI I felt as if I had been using it for years. What do you dislike? The dislike the asset agent due to the fact that it doesn’t pull the user information and requires you to run the probe for retrieve that information. I also dislike the probe not allowing for larger IP ranges to be used for scans. What business problems are you solving with the product? ...

User Friendly IT Help desk Software

What do you like best? I have used many different help desk software platforms, and Freshservice definitely has a very easy and friendly user interface. Easy to onboard and get people working What do you dislike? There are a few things I don't like with trying to schedule tickets and sharing tickets. Reports are very difficult Recommendations to others considering the product better scheduling, better reports, and better sharing of tickets What business problems are you solving ...

Very good ticketing platform.

What do you like best? It simply does its job. But the app is probably the best part, I don't use it a lot, but it is awesome. And the free part is really complete. What do you dislike? It sends e-mails as me and not as my sector. Recommendations to others considering the product A free easy to use help desk system perfect for the one man army IT folks out there. What business problems are you solving with the product? What benefits have you realized? Making documentantion ...

Great Help Desk Solution

What do you like best? I like the fact that Freshservice is constantly being updated. Whether it's the desktop or mobile version, it's always getting better. What do you dislike? I can't think of anything. Freshservice is very well suited to our business model. What business problems are you solving with the product? What benefits have you realized? For our organization, FS solved the Help Desk problem. As an added benefit, we are able to be consistent in our communication to ...

Very well rounded tool

What do you like best? Analytics informations avaliable. Reports and such What do you dislike? In the begging and notice some lags on the peformance What business problems are you solving with the product? What benefits have you realized? Infrastructure management. Identify improvement oportunities on our work dynamic.

Superb ITIL based platform

What do you like best? Simplicity for adopting, configuration supporting a phased deployment for users and support staff. What do you dislike? A small learning curve during design/implementation but easily overcome by documentation and support from Freshworks. Recommendations to others considering the product Great product at a fantastic price for a fast growing platform with new features on a regular basis. What business problems are you solving with the product? What benefits ...

GREAT SUPPORT RESPONSE

What do you like best? They have an overall know how to support there system that can not be compared. Love that support DOE NOT have automated responses and long wait times that plague other support services... What do you dislike? Nothing at this time, we are satisfied with the product What business problems are you solving with the product? What benefits have you realized? There are options for third party applications that will streamline our help desk.