Freshservice Reviews in October 2026: User Ratings, Pros & Cons

FreshService is a fresh take on the service desk.

What do you like best? The user interface is great and provides all the services one needs from a service desk. What do you dislike? The API is currently lacking in features but I'm told its on the roadmap. Recommendations to others considering the product You will not find a more user-friendly and feature rich product. What business problems are you solving with the product? What benefits have you realized? We are streamlining our help desk procedures and have seen an increase ...

Tailored for my business

What do you like best? Fresh Service has integrated everything I need for a Ticketing/Project Management/Contract Management/ Inventory/ Self Help System. What do you dislike? Some of the best features are not included in the lower price points, however Fresh Service was able to work with me to get the features I needed most at a price that made sense. Recommendations to others considering the product Take a trial and have them walk you through the product. It may be exactly what ...

A thoughtful, complete, affordable and ergonomic solution

What do you like best? Helpdesk / support solutions are, in general, fairly complex and not very ergonomic tools. Freshservices is very complete, but nevertheless very pleasant to use. I highly recommend it, also for small businesses looking for this kind of solutions. What do you dislike? The solution exists in French, but the help (manual is only in English. It would be interesting to translate it What business problems are you solving with the product? What benefits have you ...

FreshService is the only tool that provides all the features we needed

What do you like best? We like that FreshService is all in one solution What do you dislike? That contracts have to be inserted manually one by one Recommendations to others considering the product the ability to manage licenses and budget for SAAS application like G-Suite, SalesForce. etc. What business problems are you solving with the product? What benefits have you realized? Help Desk, Asset MGMT, Contracts MGMT, Project MGMT.

Freshservice Helpdesk & Asset Review

What do you like best? The GUI mixed with the functionality. It has everything you need to be a successful and efficient IT team with canned responses, departments, project integration and the fantastic asset management tool. What do you dislike? There is nothing I dislike, everything I wanted in a helpdesk and service function is found with Freshservice Recommendations to others considering the product Office 365 Outlook implementation What business problems are you solving with ...

IT support tech

What do you like best? I love that Freshservice allows me to keep my day productive letting me know what problems are out there and listing the inportance of each. I also like the asset program allowing me to keep track of computers and technology in the field and when it was placed.The assets tracker gives me a very good indication of what is about to need upgrades based on time and operating system installed. Also give my employer a rough Idea where the biggest amount of help is needed ...

Excellent service

What do you like best? It is so easy to maintain my helpdesk requests and keep track of what's been done and what is still pending. What do you dislike? Nothing at all........................... What business problems are you solving with the product? What benefits have you realized? I use Freshservice as my main helpdesk for our web application. All error reporting, new feature requests etc. is done here. Tracking and assigning tasks to members of my staff is very easy and ...

Great overall hosted platform

What do you like best? Easy to set up, you can go from demo mode to live almost instantly. Gaming/Arcade is also a great feature. What do you dislike? Cost seems to be competitive but hard to find a cheaper alternative with all the features. Recommendations to others considering the product get the app What business problems are you solving with the product? What benefits have you realized? Old system was over priced and under utilized.

Fresh" IT

What do you like best? It's simply, powerfull app and developed all the time. What do you dislike? dashboard is poor, there should be more charts, data, KPIs, like in BI apps. It will be good for management, for manager. What business problems are you solving with the product? What benefits have you realized? I can't imaging IT without this software. I know everything, wherever i'm in office or out. Users get help quickly and in one place - they can submit ticket or find solution ...

Very good solution ITIL aligned

What do you like best? It's simple and beautiful. Has many powerful features for the better improvement in our IT area processes and requirements. As well you can manage non IT processes and tasks. What do you dislike? It should be more customizable, and it should include some solution or tool for the asset management like a Patch management or a monitor for plugged devices. Recommendations to others considering the product Cloud solutions are very cost effective. What business ...