Freshservice Reviews in July 2026: User Ratings, Pros & Cons

FreshService is a fresh take on the service desk.

What do you like best? The user interface is great and provides all the services one needs from a service desk. What do you dislike? The API is currently lacking in features but I'm told its on the roadmap. Recommendations to others considering the product You will not find a more user-friendly and feature rich product. What business problems are you solving with the product? What benefits have you realized? We are streamlining our help desk procedures and have seen an increase ...

Tailored for my business

What do you like best? Fresh Service has integrated everything I need for a Ticketing/Project Management/Contract Management/ Inventory/ Self Help System. What do you dislike? Some of the best features are not included in the lower price points, however Fresh Service was able to work with me to get the features I needed most at a price that made sense. Recommendations to others considering the product Take a trial and have them walk you through the product. It may be exactly what ...

Freshservice Helpdesk & Asset Review

What do you like best? The GUI mixed with the functionality. It has everything you need to be a successful and efficient IT team with canned responses, departments, project integration and the fantastic asset management tool. What do you dislike? There is nothing I dislike, everything I wanted in a helpdesk and service function is found with Freshservice Recommendations to others considering the product Office 365 Outlook implementation What business problems are you solving with ...

IT support tech

What do you like best? I love that Freshservice allows me to keep my day productive letting me know what problems are out there and listing the inportance of each. I also like the asset program allowing me to keep track of computers and technology in the field and when it was placed.The assets tracker gives me a very good indication of what is about to need upgrades based on time and operating system installed. Also give my employer a rough Idea where the biggest amount of help is needed ...

Finally! A solution that keeps everyone happy :-)

What do you like best? The ability to merge multiple support tickets is a godsend. We often have multiple tickets lodged by our users for the same issue; being able to merge them together really helps to streamline the resolution process. What do you dislike? It's a small thing, but we support multiple disparate OpCos within our organization - being able to denote these as companies (as opposed to departments as it is currently would be helpful. Recommendations to others considering ...

Grood

What do you like best? Setting characteristics for people to follow What do you dislike? It would be good if you could mark or blacklist some email addresses What business problems are you solving with the product? What benefits have you realized? Setting a process for people to contact IT

Enjoying Freshservice

What do you like best? Freshservice is easily customizable meaning that we can process tickets exactly how we want What do you dislike? it doesn't make my morning coffee for me What business problems are you solving with the product? What benefits have you realized? We initially bought freshservice to utilize the asset management capabilities. We also replaced our existing ticket system with it. Since then we have started using freshservice for teams who didn't have any ticket ...

Excellent service

What do you like best? It is so easy to maintain my helpdesk requests and keep track of what's been done and what is still pending. What do you dislike? Nothing at all........................... What business problems are you solving with the product? What benefits have you realized? I use Freshservice as my main helpdesk for our web application. All error reporting, new feature requests etc. is done here. Tracking and assigning tasks to members of my staff is very easy and ...

Great Product and easy to use!

What do you like best? Having Freshservice as our helpdesk and inventory system has been a big improvement since the last product we have used. Freshservice is very easy to use for IT staff and the end users themselves. Editing categories and items in Freshservice is a breeze to customize it to our own specific needs that we have What do you dislike? Thats is good question, right now I can not think of anything that I dislike so far, especially since they are constantly adding ...

Very good solution ITIL aligned

What do you like best? It's simple and beautiful. Has many powerful features for the better improvement in our IT area processes and requirements. As well you can manage non IT processes and tasks. What do you dislike? It should be more customizable, and it should include some solution or tool for the asset management like a Patch management or a monitor for plugged devices. Recommendations to others considering the product Cloud solutions are very cost effective. What business ...