Freshservice Reviews in July 2026: User Ratings, Pros & Cons

good IT ticketing tool

What do you like best? I am working with many IT ticketing tool but this is just amazing What do you dislike? Reporting part need to improve What business problems are you solving with the product? What benefits have you realized? easy to use and user-friendly

Pleasurable experience for both end users and admins

What do you like best? I like the ability to check stats on how our admins are doing with their tickets. What do you dislike? I don’t like that the project management piece only allows admins access to it and that there is no reporting features on it. What business problems are you solving with the product? What benefits have you realized? We are solving mostly IT and Facilites Matience issues with Freshservice. We have realized that we could use this for user acquisition and ...

Best software for IT

What do you like best? Report generator, user management, asset management and inventory of IT Assets. What do you dislike? Nothing in this software. What business problems are you solving with the product? What benefits have you realized? Freshservice make easy for IT

Everything i asked for in a helpdesk and more.

What do you like best? It was easy to set up and integrate with our SSO and has been awesome as a helpdesk.Automation as made it easy to get the tickets to the needed people who can resolve issues without having it sit at people who cant help. We replaces Zendesk with this tool and i will not go back. The integrations with slack have been super useful and most of our interaction from my end users have been through email. What do you dislike? Some reports are not idea, and would also ...

I like it

What do you like best? Managing tickets is very easy, there is a lot I can do with the API What do you dislike? 1. Software Inventory makes no sense. Why do I have to create software assets for everything? The scanner should create them. Should work more like Spiceworks. 2. API documentation is lackluster. Should provide more details on everything you can do, I've had to figure too much out on my own (managing tasks for example. 3. Too many defaults that I can't delete. Hardware ...

Fresh is Best

What do you like best? I like the ease and how quickly information can be access across multiple interfaces What do you dislike? some features do not work the same across interfaces - desktop - IOS - android etc Recommendations to others considering the product do it! What business problems are you solving with the product? What benefits have you realized? Time management problem/incident management self service

Great Job

What do you like best? It simple to use booth for employee and IT specialist. It's flexible and it allows to show to the IT the entire mount of issue and work on for build strategy asset based on the statistic provided by Fresh service portal What do you dislike? Nothing special. Once you learn how to use (and it's quite simple there is no particular point of dislike What business problems are you solving with the product? What benefits have you realized? All IT case are mapped on ...

A thoughtful, complete, affordable and ergonomic solution

What do you like best? Helpdesk / support solutions are, in general, fairly complex and not very ergonomic tools. Freshservices is very complete, but nevertheless very pleasant to use. I highly recommend it, also for small businesses looking for this kind of solutions. What do you dislike? The solution exists in French, but the help (manual is only in English. It would be interesting to translate it What business problems are you solving with the product? What benefits have you ...

FreshService is the only tool that provides all the features we needed

What do you like best? We like that FreshService is all in one solution What do you dislike? That contracts have to be inserted manually one by one Recommendations to others considering the product the ability to manage licenses and budget for SAAS application like G-Suite, SalesForce. etc. What business problems are you solving with the product? What benefits have you realized? Help Desk, Asset MGMT, Contracts MGMT, Project MGMT.

A very nice improvement to your IT needs

What do you like best? There's alot of things to like about FreshService, the capacity for customization that the toll gives you is the most important I belive and every time you continue playing with the took you find more and more ways to improve your It procecess. What do you dislike? There's not much to dislike, maybe that is only a SaaS service and if your internet is down you can't work. Recommendations to others considering the product If you are thinking about going with ...