Freshservice Reviews in October 2026: User Ratings, Pros & Cons

Good

What do you like best? The interface is very smooth and easy to use. What do you dislike? the requester's are account based . Sometimes the users account get deleted and tickets go to spam What business problems are you solving with the product? What benefits have you realized? IT

FreshServivce Helping us to improve customer relation

What do you like best? The UI and customisation is very user friendly, Self-service portal What do you dislike? The restriction on what does appear on the portal or not. What business problems are you solving with the product? What benefits have you realized? The ease of how we handle tickets

Efficient, easy and unique ticketing system

What do you like best? Not only does it look very modern, it is very sleek, efficient and user friendly. It is an amazing tool and is perfect for our business. What do you dislike? Nothing so far, the tool is easy to use and is amazing so far. Recommendations to others considering the product Perfect tool to utilise, great features and very easy to use as well as implement. Solutions are easy to setup. What business problems are you solving with the product? What benefits have you ...

Service Desk software fast and easy!

What do you like best? FreshService is easy to configure, as it comes to be set up in a few steps. FreshService has Incident, Problem, Change, Release and other Itil aligned modules to be configured. The IU is easy to customize and rapidly you can have your service desk working. What do you dislike? The Sprout plan has limited End users and assets and you have to pay for the Problem, Change and other ITIL align modules What business problems are you solving with the product? What ...

Fun and very easy to use and customize

What do you like best? The customisation you can do to your portal. make it exactly what you need. What do you dislike? At the moment not much. I had to resize the page in Chrome to see all my tickets on the home screen but that was easily fixed. Recommendations to others considering the product . What business problems are you solving with the product? What benefits have you realized? Making it simpler for users to use, making it easier on us as the service desk and the user.

Best internal help desk tool for small to medium sized companies

What do you like best? Easy to use GUI, great customizability on most modules. Easy to use reports. This tool is a lot more effective for internal help desk use compared to general purpose help desks that are typically designed with external customers in mind. What do you dislike? Asset management module still needs work to be fully customizable. A lot of things like pre-built categories can't be changed from defaults. A lot of default fields also can't be removed, thus creating ...

Exceptionally Great product even at the Sprout (Free) Plan

What do you like best? Freshservice's Sprout plan is a MAJOR help to my small business as I'm still in the very early stages of building my business and clientele. I needed a feature-packed ticketing system that would give me all of the ticketing system tools I needed to bootstrap my IT support business. Having access to 3rd party tools via App Integrations is also a huge help to streamlining my workflows so I can spend more time working for my clients instead of having to fuss around ...

Solid ticket system and more

What do you like best? the best it's the simple integration with gsuit, you can setup and running in minutes, great product What do you dislike? nothing to complain, freshservices goes in good direction. What business problems are you solving with the product? What benefits have you realized? IT requirements.

A for Freshservice

What do you like best? I love the ease of submitting and organizing tickets. What do you dislike? It's difficult to integrate into other teams. What business problems are you solving with the product? What benefits have you realized? We are making the process of reporting incidents much more efficient.

Not bad for a ticketing system

What do you like best? I like the ability to let me IT team know I am having an issue and they can easily solve it by assigning it to the correct person. What do you dislike? I haven't gotten too far into Freshservice, but we have been looking into it for our ticketing system, and I think on that front it may be challenging to assign and keep all of the tickets straight for our particular team structure. Recommendations to others considering the product Make sure if you are ...