Freshservice Reviews in July 2026: User Ratings, Pros & Cons

Freshservice as the main tool for Managed & Support Services

What do you like best? The simplicity & new UI Mobile Applilcation API integration SLA management & ticket control Ease of Administration and configuration What do you dislike? Dashboard without customazation App Market still with few integration Asset Management for MSP Location Management for MSP Agent GUI rules (frontend rules for forms with field visibility management per user Recommendations to others considering the product Ease of use and wuick ...

FreshServivce Helping us to improve customer relation

What do you like best? The UI and customisation is very user friendly, Self-service portal What do you dislike? The restriction on what does appear on the portal or not. What business problems are you solving with the product? What benefits have you realized? The ease of how we handle tickets

Service Desk software fast and easy!

What do you like best? FreshService is easy to configure, as it comes to be set up in a few steps. FreshService has Incident, Problem, Change, Release and other Itil aligned modules to be configured. The IU is easy to customize and rapidly you can have your service desk working. What do you dislike? The Sprout plan has limited End users and assets and you have to pay for the Problem, Change and other ITIL align modules What business problems are you solving with the product? What ...

Efficient, easy and unique ticketing system

What do you like best? Not only does it look very modern, it is very sleek, efficient and user friendly. It is an amazing tool and is perfect for our business. What do you dislike? Nothing so far, the tool is easy to use and is amazing so far. Recommendations to others considering the product Perfect tool to utilise, great features and very easy to use as well as implement. Solutions are easy to setup. What business problems are you solving with the product? What benefits have you ...

Fun and very easy to use and customize

What do you like best? The customisation you can do to your portal. make it exactly what you need. What do you dislike? At the moment not much. I had to resize the page in Chrome to see all my tickets on the home screen but that was easily fixed. Recommendations to others considering the product . What business problems are you solving with the product? What benefits have you realized? Making it simpler for users to use, making it easier on us as the service desk and the user.

Best internal help desk tool for small to medium sized companies

What do you like best? Easy to use GUI, great customizability on most modules. Easy to use reports. This tool is a lot more effective for internal help desk use compared to general purpose help desks that are typically designed with external customers in mind. What do you dislike? Asset management module still needs work to be fully customizable. A lot of things like pre-built categories can't be changed from defaults. A lot of default fields also can't be removed, thus creating ...

Best option for the Out of the Box ITSM Suite

What do you like best? User Interface as well as the features in the system. They have boiled down to the essentials but without cutting any corners. The strength is that you cannot mess things up with customization from 3rd party consultants etc who always seems to be involved in ITSM implementation. The change of tool is more a change of way of working and not so much how to categorize tickets and defining the right priority. What do you dislike? The only thing I dislike is the ...

Solid ticket system and more

What do you like best? the best it's the simple integration with gsuit, you can setup and running in minutes, great product What do you dislike? nothing to complain, freshservices goes in good direction. What business problems are you solving with the product? What benefits have you realized? IT requirements.

A for Freshservice

What do you like best? I love the ease of submitting and organizing tickets. What do you dislike? It's difficult to integrate into other teams. What business problems are you solving with the product? What benefits have you realized? We are making the process of reporting incidents much more efficient.

Improved our Department Image in a fastest way ever

What do you like best? Flexibility and ability for developing more Clear Roadmap started to be here What do you dislike? A couple of limitations However we believe it's under development What business problems are you solving with the product? What benefits have you realized? Information Technology related problems (Voice, Network and Servers infrastructure We've benefited from the system applying ITIL Standards within the company which greatly enhanced the communication ...