Freshservice Reviews in July 2026: User Ratings, Pros & Cons

Password Reset

What do you like best? Quick and effective response, it was very nice compared to others What do you dislike? Not very much I can think of fits the dislike catagory What business problems are you solving with the product? What benefits have you realized? My password was not working, I was able to get it reset via another method.

A Fresh idea of how HelpDesk should be

What do you like best? I like the ability to create custom fields and be able to search by them. I used the canned responses everyday because I have them set to pull information in. It works great. What do you dislike? Don't think these is alot that I dislike. The would be just some features that I would like to see. I have emailed them in for review. Recommendations to others considering the product I would say to try it and you will want to keep it. What business problems are you ...

Freshservice is a great solution.

What do you like best? Ease of use, functionality and customer support. What do you dislike? I wish you could add asset and inventory only accounts on the back end that can view and add inventory without paying for a whole tech. Recommendations to others considering the product 100% recommended in the education environment. What business problems are you solving with the product? What benefits have you realized? Helps us resolve issues for teachers and students in a timely ...

A big step up from our last service

What do you like best? Inventory and ticketing.makes my daily task much easier What do you dislike? Sometime Amazon S3 will freeze for a second or two. Recommendations to others considering the product The service is very user friendly, I have recommended this product to friends in the industry. What business problems are you solving with the product? What benefits have you realized? Centralized help desk .that is very easy to manage and add users.

Excellent Service

What do you like best? The software is very easy to use and allows a quick turn around on customer issues. What do you dislike? Nothing. Everything is very stable and enjoyable What business problems are you solving with the product? What benefits have you realized? Everything, from computer issues, to login credentials for guests.

Wished I had discovered them sooner...

What do you like best? FreshService has all of the features I've been looking for in an ITSM while still keeping the admin console simple and intuitive. What do you dislike? I would like to see a more robust CMDB solution and with a good visual display of relationships.. With that said, most ITSMs aren't doing this either but is essential for planning and visualizing impact during a planned or unplanned outage. Recommendations to others considering the product One of the things I ...

Good

What do you like best? The interface is very smooth and easy to use. What do you dislike? the requester's are account based . Sometimes the users account get deleted and tickets go to spam What business problems are you solving with the product? What benefits have you realized? IT

Perfect service and a very good helpdesk!

What do you like best? The support that they give. If we ask a question it usually doesn't even take 1 hour for them to respond with a solution. What do you dislike? There is nothing that I dislike with this service. What business problems are you solving with the product? What benefits have you realized? We get a very good structure of our helpdesk where we can see status of ongoing project, we can keep track of all our Tickets and we now have a very nice Support portal.

Great service for helpdesk control

What do you like best? UI, easy to use, customer service, pricing What do you dislike? Nothing the product really is great. Very easy to setup and use Recommendations to others considering the product Use it! give it a go. it will blow your mind What business problems are you solving with the product? What benefits have you realized? We control all the helpdesk problems of our company with Freshservice and its being great!

Freshservice was most helpful for the dynamics of our work

PROS & CONS What are the best aspects of this product? False modesty aside, we’ve mastered functionality in end-user support. We took full advantage of Freshservice’s features to perform detailed tracking, and to make accurate reports for our proactive response. Both we and our customers are extremely satisfied with it. What aspects are problematic or could work better? It’s not such a big deal, but both semantics and lexis could be improved. I don’t always dare to configure my ...