Freshservice Reviews in July 2026: User Ratings, Pros & Cons

Top Support

What do you like best? Fast, Responsive and knowledgeable support. What do you dislike? Nothing at the moment that I can find during the time of evaluation. Recommendations to others considering the product Map out your needs, demo FreshService and then decide if it meets your needs. What business problems are you solving with the product? What benefits have you realized? Ticketing/Service Desk function.

powerfull and easy to use

What do you like best? the flexibility and customization you can have What do you dislike? until now i don't have something to dislike. What business problems are you solving with the product? What benefits have you realized? we are keeping track of our assets, and discovering how satisfied are our internal customers with our IT department

A good system

What do you like best? The people we have contacted are very helpful and are always open for new ideas. The system is very smooth and works greatly in our company What do you dislike? A lot of FreshService's advanced / extensive features work with Microsoft Azure as main core, as well as the manuals created for it. This means, if you do not have Microsoft Azure yet, it's a bit difficult to install. Recommendations to others considering the product Be prepared to use Microsoft ...

HelpDesk Software and more!

What do you like best? Easy to use. Cost Effective. Great Support! What do you dislike? Nothing? Everything works as needed and if it doesn't, you guys fix it? What business problems are you solving with the product? What benefits have you realized? Ticket Tracking. Software Inventory. ITIL Change Management Process. Hardware Inventory.

Awesome product and awesome service!

What do you like best? I like how configurable the portal is and that I can make changes as requested by our customers to make the portal more usable and specific to them. What do you dislike? I don't like that some emails can't be disabled. What business problems are you solving with the product? What benefits have you realized? With users not having a common portal to submit IT related issues to, they were resorting to requests as they walk past IT personnel in the hallways, ...

Review Fresh Desk

What do you like best? FreshDesk have so many options to manage the tickets and it's very helpful on a it environment. The Helpdesk freshdesk are very easy to be contacted, and they are very kindness, and patient , always give us the best resolution. What do you dislike? Sometimes i dont undestood any options.But the helpdesk help me all the time. Recommendations to others considering the product thank you What business problems are you solving with the product? What benefits have ...

Bringing Organization to an Unorganized Shop

What do you like best? FreshService provides us modules to seperate out our tickets from changes and releases, but gives us the ability to link them all together so we can see what impacts what. The interface is incredibly easy to setup, and we were up and running within minutes. What do you dislike? Upon first utilizing FreshService, it was a bit difficult understanding what differences were between Changes and Releases, and how Problems differed from Tickets. Hopefully as the ...

Yep. That'll do it.

What do you like best? Bulk actions are kinda nice. Allows us to close many tickets in 2 clics What do you dislike? It miss some features that could be great What business problems are you solving with the product? What benefits have you realized? Not your concern, sorry.

Freshservice is a powerful service that it very simple to use

What do you like best? Trouble ticket handling is the best feature What do you dislike? Dislike that Slack integration is not supported of basic plans What business problems are you solving with the product? What benefits have you realized? Helpdesk functionality is excellent

Great service

What do you like best? Complete and customisable solution, user friendly interface What do you dislike? There is some missing functionalities when creating service catalog (forms like : Adding comments to each item to help the user filling the fields The depending items are not so useful : we cannot display a field if another one is selected… The rules for the Dispatch’R cannot be managed by groups, and only the first rule that meet the conditions is executed. What business ...