Freshservice Reviews in July 2026: User Ratings, Pros & Cons

Fantastic Service Without Hard work

What do you like best? The simplicity of setup and go is nice. It takes no effort to provide the basic services needed and gives room to grow without question. Definitely less expensive than other options without losing functionality. Support is Extremely knowledgable What do you dislike? Support can take a little longer than wanted some functionality is price locked but the ones that are really wanted can be significantly more. Recommendations to others considering the ...

Wow!!! So happy we went with Freshservice

What do you like best? I love how user friendly Freshservice is. Also how easily customizable it is What do you dislike? I cannot think of anything that I dislike. Been using it 3 months now and it has been great. Recommendations to others considering the product Freshservice can do wonders for your business. Trial it, then go for it : What business problems are you solving with the product? What benefits have you realized? Our onboarding process has been much smoother, and also ...

Freshservice review

What do you like best? Responsive, good and easy to use interface. Seamless integration with office 365. Straightforward to manage. What do you dislike? There is no pagination option, to increase the number of tickets you can see on one page. What business problems are you solving with the product? What benefits have you realized? We use it as our service desk ticketing system and with the workflow automator out tickets are sent to the right teams. We track our assets ...

Fresh and clean by Freshservice

What do you like best? Features are great and it's easy to navigate What do you dislike? Pricing should be flexible with the and assets What business problems are you solving with the product? What benefits have you realized? Asset, service catalog, project management.

Good tool

What do you like best? time for the new features that you are developing. What do you dislike? Some cases the support take a lot of time. What business problems are you solving with the product? What benefits have you realized? Tracking for our process. Independency of systems department.

Very useful tool for IT operations management

What do you like best? It's very useful for many sorts of things. The thing that we primarily use it for would be for ticketing management. In this regard it's very good because you can filter by user, requester, agents, departments, date, etc which allows you to be able to efficiently know which tickets need to be done at what time and who is submitting them. I really enjoy the ease of use for the product as new people who join the company is able to catch on to using this service very ...

user friendly and simple to use

What do you like best? what i like best is that i can schedule my groups the way i like What do you dislike? i dont like that you dont follow up to see whether your added features has made use, are understood and being used for the bennefit of the organisation Recommendations to others considering the product Is good and easy to use What business problems are you solving with the product? What benefits have you realized? to see how much work we have a day, a week or a month, and ...

By using FreshService it has enabled us to provide a better level of support to our end users.

What do you like best? Easily keep track of multiple sites IT issues and allows us to focus support where it is needed more effectively What do you dislike? I just wish we used more of the features available. What business problems are you solving with the product? What benefits have you realized? Allows teaching and learning to go unhindered due to the quicker response times and focused support.

Easy to Admin! Support team is Always Helpful!

What do you like best? When I attended the Fresh Service Summit in 2018, I found I was one of the few that were not in the IT profession. As a project manager, I was quickly able to pick up how to Navigate and Admin to build our fresh desk out for many different kinds of groups. Fresh Service support is always so quick to respond. There are wish list items that are sometimes still in development but the support staff strives to think outside the box and are honest about current abilities. ...

Positive experience so far!

What do you like best? We looked at several different solutions before moving to freshservice. I must say so far we are pleased. They seem to be the most progressive and forward thinking of the bunch. Maybe some inovation still left in them!! What do you dislike? We wish we could have better time tracking options. IE Our old system had a slightly better module for tracking time and reporting but that is minor compared to the improvements. Recommendations to others considering the ...