Freshservice Reviews in July 2026: User Ratings, Pros & Cons

IT Specialist

What do you like best? Report Creation and database maintainance What do you dislike? Small IT Break Fix which should not go through help desl Recommendations to others considering the product NA What business problems are you solving with the product? What benefits have you realized? Automation

Nice and refreshing

What do you like best? The speed of the product is very good and the layout is very intuitive and easy to follow. What do you dislike? The Workflow Automator. An element (condition in the workflow cannot be removed. The whole workflow needs to be deleted and recreated from scratch which is very time consuming. Recommendations to others considering the product Give it a go, you won't be disappointed. What business problems are you solving with the product? What benefits have you ...

Easy to manage

What do you like best? Pretty simple to understand. I've been using it for a day only and the trial give me a great feeling about the solution. What do you dislike? The only thing I dislike for the moment, is the fact that I won't have everything the solution has to offer if I choose to got with a lower subscription. Wich is totaly understandable. Not mad about it. Recommendations to others considering the product Try it first to see if this suit your need's. What business ...

Has made a huge difference in our department's productivity

What do you like best? Easy to use and easy to train users on. Also, lots of features! What do you dislike? Sometime there are too many option to customize. I think some customers may want a simpler system. What business problems are you solving with the product? What benefits have you realized? Ticket priority and management SLA's. Also, we have historical data that we can report on. Reduced customer frustration and increased visibility into daily work.

FreshService is the complete help desk Software

What do you like best? The workflow automator, the supervisor rules What do you dislike? The impossibility gir manager to see their approved services What business problems are you solving with the product? What benefits have you realized? Organization of IT helpdesk and services tracking

Fresh Service is Flexible

What do you like best? We are a small support department and Freshservice is a flexible tool and scalable so that we can build in functionality as we go along. What do you dislike? I dislike that there is not a desktop application. What business problems are you solving with the product? What benefits have you realized? I was looking for a product that would help improve the efficiency of our Service Desk incident tracking. We are using FreshService to manage our IT Services ...

Easy to use ITSM Suite

What do you like best? I adore that Freshservice enables me to keep my day beneficial telling me what issues are out there and posting the inportance of each. I additionally like the benefit program enabling me to monitor PCs and innovation in the field and when it was placed.The resources tracker gives me a decent sign of what is going to require overhauls dependent on time and working framework introduced. Additionally give my boss a harsh Idea where the greatest measure of assistance ...

Very responsive

What do you like best? Fresh service personnel are very available and always eager to help and assist What do you dislike? chat facility not always manned by staff Recommendations to others considering the product The application is worth using. Make sure to integrate with AAD and use Sing sign on What business problems are you solving with the product? What benefits have you realized? Incident management, problem management, change management

Best ticketing system I've used

What do you like best? I like the ease in which you can reply to people and include others in responses. It's extremely easy to do any task you need to do within a ticket management system. I love the Freshchat support, on the rare occasion we have an issue or query we get an immediate response. The tickets and queues work really well, I love how user can just email the support address and it will automatically log a ticket. I've worked at many companies and used many ticketing ...

FreshService Post-Implementation

What do you like best? I really appreciate the inclusive design of the system. Having the ability to use one ITSM system for ticketing, change control, asset management, procurement and user life-cycle is a big win for us. It simplifies our workflow, eases reporting needs and standardizes the customer experience. What do you dislike? I am not the biggest fan of some of the user interface navigation. If I filter a result set, and then drill down to item specifically, returning back to ...