Freshservice Reviews in July 2026: User Ratings, Pros & Cons

It is a very effective performance measurement tool and more over it is a very user friendly tool.

What do you like best? The best thing i like about the freshservice is the support from the customer support. They are timely response to the query, always solve the problem in given time line. What do you dislike? The Dislike about the freshservice tool is sometimes it could not sync with cloud server on time and also the main thing the customisation is not available according to us. What problems are you solving with the product? What benefits have you realized? We are basically ...

My FreshService Experience

What do you like best? FreshService is a very advanced ticketing tool with advanced features like the ability to sync AWS accounts, Pagerduty accounts etc... Also the new improved workflow automator is amazing and lets you automate many things such as change creation etc.. . To summarize my experience with freshservice so far for the past two years has been very good and I'm definitely planning on continuing the service for the years to come. What do you dislike? Nothing So far. ...

Simple and easy to use

What do you like best? Professional and intrusive user interface for both administrators & agents / customers to use. There is a bunch of automation that allows for easier management of the service desk. What do you dislike? So far I have yet to stumble on anything significant that I dislike about Freshservice. Recommendations to others considering the product: Just go for it What problems are you solving with the product? What benefits have you realized? N/A

Able to tailor fresh service to what we need

What do you like best? Fresh service allowed our company to move of off emails. What do you dislike? every now and then i run into something that freshservice is missing. like maybe a live chat feature for agents. What problems are you solving with the product? What benefits have you realized? added visibility for the user and IT management to keep track of re-occurring emails

Beautiful for admin and end user

What do you like best? Ux is great from both the admin and end user portal. Integration with gsuite makes this makes this a game changer vs our previous product. What do you dislike? Service catalog fields should be connected to incident form fields. Having to build lists multiple times is frustrating. What problems are you solving with the product? What benefits have you realized? Self service portal and being able to provide a clear concise message to our end users.

Start-up ITSM Tools that provide good user experience

What do you like best? Simple, User-friendly, Evolutive, Visual & good support. What do you dislike? Product is still young and some options / fonctionalty need to be improved / created. Recommendations to others considering the product: Good quality/price SD Tools & really easy to use by end-users What problems are you solving with the product? What benefits have you realized? Support & End-user self service centralisation

Freshservice: The IT Service Desk Solution Feature-rich and intuitive.

What do you like best? Adaptable to your business. Straightforward information section boards for the clients. Simple to monitor tickets with perspectives so you can see only your tickets, or your gatherings tickets. Acceleration process that is worked in works incredible for getting endorsements for spend ahead of time. Has streamlined our endeavors immensely. Having Freshservice as our helpdesk and stock framework has been a major improvement and simple to use by our IT staff and the ...

Very organized way of tracking our work flow

What do you like best? I like the sla features. They are customizable for each category we use in our business. The timer keeps us accountable to our customers. What do you dislike? The search feature isn't the best. We have put in a request to help fix the issue and fresh service has already said they are working to make that better. Recommendations to others considering the product: I would recommend fresh service but i would also suggest someone in IT who can help set up all of ...

Rapid deployment and fully featured

What do you like best? Good software doesn't need a manual. This is actually the case with Freshservice. Especially if you compare it to other IT Servicedesk solutions. Especially the speed and ease of implementing is remarkeable. The service desk of Fresh is also very responsive and cooperative. What do you dislike? So far nothing to dislike. I am still discovering reporting. Potentially a few more standard reports on assets (e.g. on operating system may be useful ...

Best service and support ever!

What do you like best? The functionality of Freshservice and the super fast support from team What do you dislike? Everything is perfect there is nothing to dislike : Recommendations to others considering the product: Very fast support Perfect functionality Very simple to setup What problems are you solving with the product? What benefits have you realized? Service Requests, Incidents, Change Managements