Freshservice Reviews in July 2026: User Ratings, Pros & Cons

The best features of Freshservice

What do you like best? What I like about freshservice is the life cycles in all its modules, such as incidents, changes, releases. This helps a lot since it is very associated with ITIL and helps a lot. On the other hand, the part of the CMBD is very complete and very easy to fill, whether through the agent or an importer. It really is very friendly and very efficient. The way to categorize and times in the help desk is very good and easy to customize What do you dislike? ...

The best features

What do you like best? What I like about freshservice is the life cycles in all its modules, such as incidents, changes, releases. This helps a lot since it is very associated with ITIL and helps a lot. On the other hand, the part of the CMBD is very complete and very easy to fill, whether through the agent or an importer. It really is very friendly and very efficient. The way to categorize and times in the help desk is very good and easy to customize What do you dislike? ...

Buen servicio para el uso diario

What do you like best? Su facilidad de uso, y que nos ayuda a formalizar los tickets de la empresa What do you dislike? Nada en concreto, quiza que no tengo autocorrector ortografico. Recommendations to others considering the product: Solo me gustaria tener corrector ortografico a la hora de escribir un mail, graicas. What problems are you solving with the product? What benefits have you realized? Agilidad en el trabajo diarios del departamento.

Works efficiently and very reliable

What do you like best? It really easy to use and one who is not with a technical background can easily use it without any effort. Ticket Status assigns to the agent is also very reliable. What do you dislike? I really haven't found any yet. but sometimes I don't like the dashboard page. This is my personal opinion because sometimes I find a bit difficult to find links on the dashboard What problems are you solving with the product? What benefits have you realized? We are solving the ...

Feature packed help desk manager with

What do you like best? It allows us to have a very manageable overview of all our tickets and the editable view is perfect for each agent to modify what and how they see the tickets. What do you dislike? The bulk edit for tickets could be a bit more robust as I would like to be able to edit every aspect of a ticket in bulk (Like time Recommendations to others considering the product: Don't hesitate to bring your questions to their support team as they are always happy to help. What ...

Easy and complete

What do you like best? Easy to use and very customizable. It has multiple services, from helpdesk, to change management and asset inventory. What do you dislike? Should give more flexibility to admin to deal with databases What problems are you solving with the product? What benefits have you realized? Helpdesk, change management and inventory management. Easy to link inventory and helpdesk to change management

Easy Peasy Ticket Squeezee

What do you like best? My favorite feature would have to be the automation tools for when we receive tickets. If it contains this, then it does that, if it is from this person then it is marked high priority, etc What do you dislike? I dislike simply "thank you" responses re-open resolved tickets, making it have Recommendations to others considering the product: Definitely give it a try. You may learn to love it for many more reasons than you were originally thinking. What ...

Great product with an intuitive interface

What do you like best? Our organization has been using Freshservice for more than 2 years now and we are entirely satisfied. Particularly with the new workflow What do you dislike? We are using the equipment check out and check in (or equipment reservation and it's missing some features. Like, it would be great to get a reminder or set the due time to the return date... What problems are you solving with the product? What benefits have you realized? It made out helpdesk more ...

The best ticket system for SMEs on the market

What do you like best? The most intuitive system I have ever had the pleasure of using. The system is remarkably customizable, and you do not need a system administrator or expert to configure the customizations. It is so intuitive that any person with minimal experience on the system can figure out how to configure it to your company's needs. We have a team of 8 support engineers and they all took to the system very enthusiastically. The user interface is superb, and the company has been ...

Great complete IT solution

What do you like best? We like the integrality of the solution. You can assign a ticket to a product or a person without problem. The options of having the app in the cell phone allows you to easily have the information of a product by scanning the bar code, if the equipment is registered in the database. The initial configuration work is a bit long, but it helps you improve your internal management processes. What do you dislike? If the equipment is not previously created in the ...