Freshservice Reviews in July 2026: User Ratings, Pros & Cons

Best for IT or IT service companies

What do you like best? Freshservice is an all in one solutions, support, knowledge data base, problems, contacts, projects and much more. What do you dislike? Didnt have a Full integration with Freshdesk and does have an integration with Freshsales. Recommendations to others considering the product: Please make a full integration for freshsales and Freshdesk What problems are you solving with the product? What benefits have you realized? All the operation of our IT service companie

A modern ITSM tool with full feature set and a breeze to setup

What do you like best? Very intuitive and easy to setup. Full feature set ITSM tool, and frankly makes the de facto choice like Service Now look over priced and unnecessarily overcomplicated. What do you dislike? Some features still evolving, but are only really for some very advanced and niche use cases. All of the basics and intermediate stuff is there, and not only works - but works well. Recommendations to others considering the product: Go for it! What problems are you solving ...

Wonderfull service

What do you like best? We started using fresh service form last year July fir testing purpose and found that there are lots of features that are not available on other Service desk application like workflow Automator, customer satisfaction. Fresh service is very easy to configure and easy use to use application. It was my experience that I was configured any application for an IT help desk and its very wonderful. What do you dislike? The pricing of this application and some options ...

Freshservice is a must for all IT Departments!

What do you like best? Freshservice is extremely easy to use, not just for Agents and Administrators, but for end-users as well. What do you dislike? I can say that I have not found any feature of Freshservice that I do not like. What problems are you solving with the product? What benefits have you realized? We are able to quantify how much time and money we spend on different tickets, mainly those involving repairing Chromebooks

Perfect ITSM Solution

What do you like best? The ticket solution is easy to learn and intuitive. Helps me keep track of various user issues. What do you dislike? Works great, nothing really to pick at... What problems are you solving with the product? What benefits have you realized? Keeping tickets in an orderly fashion and making it easier for users to self help.

Freashservice services

What do you like best? Platform is user friendly, does what it says. It gives us easy access to Service desk ticket be it from desktop, tablet or mobile What do you dislike? We need few more capabilities on reporting. In addition to this if platform can give open APIs we can create our own dashboards by getting data from platform Recommendations to others considering the product: If you are looking for productivity increase and ease of using service desk, go for Freshservice What ...

Lots of Features, Huge Learning Curve

What do you like best? It has a lot of the functionality we need in a HelpDesk suite, and the analytics are great too. The most surprising feature was the gamification, though. The badges are oddly a great motivator for my team. What do you dislike? Our migration from our old helpdesk system was very messy. It felt like there was no set process in place and that they were figuring it out as they went along. It took about a month and a half and two retries before our migration was ...

Excelente software

What do you like best? The interface and how easy is to manage What do you dislike? Nothing to say the product is excellent and I recomend it Recommendations to others considering the product: Na What problems are you solving with the product? What benefits have you realized? Manage assets and tickets

Great Ticketing software

What do you like best? There's a lot of great features and the tiered pricing to access those features is great. I love the automation tools to auto flag tickets a certain way. I like that i ingegrates with our monitoring service to auto create tickets on things. The scheduling of tickets is great too. What do you dislike? The only dislike I have is the max 30 ticket view. This can be troublesome if you get spammed or have your monitoring service send in a bunch of false positives. ...

as a partner i have no complains, great support, keep with the great work guys!!

What do you like best? All the analysts are very polite and they really solve the problems, awesome experience! What do you dislike? i really did not disliked anything about you guys, and hope it keep the same :D Recommendations to others considering the product: Just give a shot, It's totally amazing What problems are you solving with the product? What benefits have you realized? in the last two days i opened two tickets about two different deploys we are making here in ...