Freshservice Reviews in July 2026: User Ratings, Pros & Cons

Experiencia de uso

What do you like best? La facibilidad de uso, la administracion y lo confiable que es con los reportes What do you dislike? me gustaria poder exportar reportes directo a power bi y mas usabilidad a la hora de implementar con powerapps Recommendations to others considering the product: la facilidad de implementacion y de uso, quizas el precio es algo elevado pero vale la pena What problems are you solving with the product? What benefits have you realized? los reportes ...

Automate your support experience

What do you like best? The ability to customize workflows according to our specific use cases. The asset management module is well made and gives a lot of control and allows the user to track the assets effortlessly. The main feature that I have loved is the workflow automator. The automator can do anything you want and it is very very helpful. What do you dislike? A lot of access options for example access to modules are groups and departments based, would be more useful if it ...

Freshservice evaluation

What do you like best? Easy to use interface, easy administration and user handling What do you dislike? Could be little more advanced, more options to categorize tickets and support teams for example. For Change Management this tool feels not yet comprehensive enough. What problems are you solving with the product? What benefits have you realized? We use FS in all IT incident and change management. It provides an easy connection point to users.

Making IT support easier and more streamlined.

What do you like best? The tickets system gives an excellent overview of every existing and former issue there has been, and makes it easy to categories every problem. Besides that we have used the Service Catalog to make an overview for every employee to check what equipment we have available in the IT department. What do you dislike? Mail forwarding to helpdesk, was not as straight forward as hoped. However the problem lied within our mailserver and not at freshservice. What ...

Freshservice review

What do you like best? The clean, simple interface. The speed of the system is very good. The asset management feature is very useful and has helped us consolidate two different asset databases into one. The phone app is brilliant, for many reasons but also because it has a barcode scanner that is useful for creating and updating hardware assets. We have had good feedback on the system from our users around the authority - we previously had a very complex, unwieldly system whereas they ...

Simplifies Your Service Desk

What do you like best? Ticket notification, automation, mobile app, and single sign on all work very well. Service works fast and easy to both administrate and use. What do you dislike? The search functionality can be a bit strange with it's results. Recommendations to others considering the product: I would recommend giving the demo a try to see if it meets your specific needs. What problems are you solving with the product? What benefits have you realized? Have an ...

Simplicity at its finest

What do you like best? How easy it is to set up and maintain. The New features that are constantly being rolled out..Support is always spot on when you need a hand What do you dislike? Lack of integration with on premise systems Recommendations to others considering the product: If you are looking for a good ticketing system that is easy to setup, use, and admin, this is it. What problems are you solving with the product? What benefits have you realized? A reliable ...

ease of use

What do you like best? everything is clear and easy to see, actions are quick, and communication between agent and requester is smooth. What do you dislike? workflow automator could be a bit more robust, allow for copy pasting or easier ways to generate tickets. What problems are you solving with the product? What benefits have you realized? standard help desk tickets

Stable platform with excellent functionality

What do you like best? Freshservice has always provided a stable platform to manage all our customer support needs. It's very easy and intuitive to use with a great support network. It's flexible & reliable and enables us to respond to all customer inquiries quickly & efficiently, whether direct, from our website or any of our social media platforms. The search functionality is excellent and reporting is simple with tags & group filters. Pricing is competitive and easily managed. The ...

Automate customer tickets services in a great way

What do you like best? My team and I, are delighted with the variety of tools offered by this platform within itself, without having to integrate other applications. There is a large library of tasks management and IT services for the client and it is very given to customization. The platform is completely cloud-based, being able to register and backup everything instantly while it is working. It is easy to use and setup to be ready to perform some automated task, as in our case it may ...