Freshservice Reviews in July 2026: User Ratings, Pros & Cons

Works well, could use a few tweaks

What do you like best? Ticket tracking, watching ability, notifications, navigating different groups and status. Everything is pretty easy to get to and filter through. What do you dislike? Convoluted to have two different views open at once, can't see tickets owned by other agents. There are a few notifications that leave something to be desired such as service requests not automatically updating the watcher on approval. Recommendations to others considering the product: ...

Simplicty is the Key

What do you like best? The basic template provides the necessary functions to get the work done. Easy to navigate menus and helpful responsive support staff. What do you dislike? There are multiple places to modify email options and these can be split between different menu options. Recommendations to others considering the product: Just try it. The 21 day trial combined with helpful support staff make this a product that should be considered. What problems are you solving ...

Capture your tickets with Freshservice in the best way.

What do you like best? I like Freshservice because it is an easy-to-use product, it provides me with a self-service knowledge base and helps us solve problems. It is a good tool that allows me to create integration through custom applications. It has a quick configuration, easy to use and deploy. This account has numerous integration opportunities, this good ticket system allows me to interact with users from the platform, has a simple entry sales solution and good exchange request ...

FreshService is easy to deal with

What do you like best? the prompt service received and the rationale to solution is fully comprehensible What do you dislike? THe online chatbot is a bit "Hit and Miss" as the waiting estimates are not a true indication of Wait time Recommendations to others considering the product: When you consider the value for money, the suite of features available and the easability of use, Freshservice is a fantastic product. What problems are you solving with the product? What ...

Cloud-based but without losing its essence in its practices

What do you like best? It allows me to offer detailed information to the user from delivery to cost, this increases confidence when I work with Freshservice because it has a full service catalog. What do you dislike? Expanding the integration is a great help for Freshservice so they must work to integrate a new provider like AWS. Strengthening your API would be ideal. Recommendations to others considering the product: It is a ticket system that works internally Freshservice ...

It works and we are happy

What do you like best? Hosted system that is easy to use and reliable. Meets all of our requirements and allows us to give the service we want to our constituents. What do you dislike? The only thing I do not love about Fresh service is the price. I wish it was less, but I pay it because it is worth it. Recommendations to others considering the product: Try it. Easy setup. Happy customer base. What problems are you solving with the product? What benefits have you realized? ...

Good modern ticketing system

What do you like best? My favorite feature is the automatic software licensing tracking. The FreshService agent gets installed on the client and provides a list of all software, which makes it easy to track volume licenses. What do you dislike? There are a few quirks with reporting. For example, when reporting on tickets with a custom date range, you can only select a few months at a time. Just a few things here and there that make you wonder why things were built that way. ...

Great customer service

What do you like best? The great user experience on the ticketing system and the great agents that help with our problems. What do you dislike? Not much to dislike so far. Only thing can be to have a better way of integrating the tickets with the Outlook calendar. Recommendations to others considering the product: Use the support they provide to make things easier for yourself What problems are you solving with the product? What benefits have you realized? I greatly ...

Smooth and modern help desk system with great customer support

What do you like best? I like the ease of use and look of the FreshService ticketing system the most. It is a lot faster and looks a lot better than our previous service. The user interface is very organized and efficient. What do you dislike? Only downside I can think of is the inventory module seems to lack ability to customize some features, but it is still very reliable and up to date. What problems are you solving with the product? What benefits have you realized? We are ...

Excellent ITSM Tool, Simple To Configure, Easy To Use By IT Users And Business End-Users

What do you like best? Very simple to configure and roll out. Our implementation took two weeks from contract signing to setup and roll out to users. What do you dislike? There is nothing we dislike about FreshService, it suits all of our requirements Recommendations to others considering the product: Freshservice is a refreshing change from ITSM tools commonly known to be bulky, too much functionality and challenging to set up. While still offering the required ...