Freshservice Reviews in July 2026: User Ratings, Pros & Cons

helpful services

What do you like best? The Tech was helpful and manage to resolve our issue with one of our technicians not able to log into fresh service due to a password error. I managed to get this issue resolved in under an hour. What do you dislike? A few emails going back and forth that could of probably been better on a phone call What problems are you solving with the product? What benefits have you realized? having a good central hub to work from is efficent and allows us to ...

A flexible and easy to use helpdesk

What do you like best? The email integration - with the facility to cc in specific people into the ticket. Make day to day use very flexible. What do you dislike? Quite honestly, nothing comes to mind. It is a complete service. What problems are you solving with the product? What benefits have you realized? Freshservice allows us to send support to relevant people. It also allows us to build trends of problems,

FreshService is helping us stitch two ends of our business effectively

What do you like best? Our business case was unique to FreshWorks. We were on FreshDesk and in discussions with the team, they recommended us to switch over to FreshService. That was a great suggestion and it changed the game on how we are able to manage both ends of our service. The team was very supportive and helped along the way to set up the tool, integrate with our solutions and our customer base What do you dislike? I do not have any dislikes, as our business requirement was ...

Great product and support

What do you like best? Well designed user portal, the visibility of all support tickets, easy to produce knowledge base articles, powerful automation functionality (such as the workflow automator), really good support from Freshworks, frequent product updates, strong reporting of metrics, easy product configuration. What do you dislike? The workflow automator is a great feature, but there are some inconsistencies in the options available, for example the formatting options of ...

Quick and Easy

What do you like best? Familiar interface, easy to setup and use What do you dislike? Not as robust as competitor solutions, particularly in the project management space Recommendations to others considering the product: FreshService is a great way to cut costs and quickly implement a solution that can almost immediately streamline processes and improve cross-team efficiencies What problems are you solving with the product? What benefits have you realized? Streamlined ...

Fortified ticket system.

What do you like best? The product is accessible to the public thanks to its excellent price. It is also very easy to use. I believe that it helps me to determine management as a priority mechanism for project assets and changes. It is also important to emphasize that the API is free, so it continues to ratify why i can obtain a good program with minimal costs. Support is something that is very good in Freshservice too. What do you dislike? I consider that the API is incomplete, I ...

Simple to use, easy integration

What do you like best? FreshService was a breeze to setup and we were up and running in a short period of time. The integration with Slack (which is where we do most of our work) was also very simple. The UI is clean and responsive, and their support has acted quickly when I needed help. What do you dislike? I wish there was (and maybe there is) a way to show a Resolved button much like the Closed button. Then I could send out satisfaction reports easier. Also, there have been a few ...

Amazing Experience and having fun with Freshservice

What do you like best? Easily Customize Excellent after sales service Huge Knowledgbase Friendly Interface What do you dislike? Customization must be made available at other levels as well instead of just Forest and Estate What problems are you solving with the product? What benefits have you realized? Incident and Change Management. Tickets are now resolved quickly. More importantly the built in reporting feature is good enough for getting the required KPI's

Great product with an intuitive interface

What do you like best? Our organization has been using Freshservice for more than 2 years now and we are entirely satisfied. Particularly with the new workflow What do you dislike? We are using the equipment check out and check in (or equipment reservation) and it's missing some features. Like, it would be great to get a reminder or set the due time to the return date... What problems are you solving with the product? What benefits have you realized? It made out helpdesk more ...

super easy service

What do you like best? Freshservice UIUX is the best of breed for us, very simple to implement and just start using. super user friendly and intuitive. support and customer success are awesome and really try to maximize our experience. most ITSM feature exist and new features are added constantly and quickly. What do you dislike? i would like a better RTL support, long waiting for that but i understand it's on the road map. would be great to have the purchase module in ...