Freshservice Reviews in July 2026: User Ratings, Pros & Cons

Freshservice is a great tool!

What do you like best? Very easily and quickly configurable to your needs, is a product that's constantly being improved and their support is fantastic. Even if you just have a simple question via live chat, the guys are on it so fast. We have an end user support base of approx 250 and increasing and Freshservice meets all of our requirements with ease. What do you dislike? Occasionally I tend to naturally look in the wrong area for settings/configs so, perhaps the intuitive ...

Taking my safety program to the next level!

What do you like best? Freshservice is easy to use and has given me the ability to take my Safety Department to the next level! Their support team is always fast to answer my questions and submit any requests to improve their product. I would highly recommend this product to any business. What do you dislike? Anything I haven't liked so far has been addressed by their support team to improve their product. What problems are you solving with the product? What benefits have you ...

Amazing Product

What do you like best? I love the simplicity, intuitiveness, and the feeling that someone has actually used this product for day-to-day operations. What do you dislike? Biggest gripe is scheduling flexibility which is pretty minor. I can't say my maintenance window is the 3rd Friday of each month, it forces me to pick a specific date. It's minor, but more flexibility around scheduling would be nice. What problems are you solving with the product? What benefits have you ...

Excellent product

What do you like best? It is fast and precise to create a ticket and provide a solution. What do you dislike? So far I do not find anything that bothers me. Recommendations to others considering the product: It is intuitive and easy to use software. It meets its objective which is to improve response times to the IT service. What problems are you solving with the product? What benefits have you realized? review concurrent problems and give a definitive solution.

Freshservice is a great way to organize and track our current challenges and requests.

What do you like best? The most useful features are they have all in one offer. To be able to show precisely the tools and applications a requestor has. Their incorporation of platforms like Teamviewer is actually beyond good and helps the supporting workers members focus inside Freshservice pretty much with almost all of them uses. What do you dislike? There's a lot of downsides to Freshservice because it's an ever-evolving network, so often when setting up ticket flows or job ...

Great product and excellent company to work with.

What do you like best? It has all the functionality we were looking for and they are continuously improving the product. We also have a customer success manager who regularly contacts us to see how things are going and to offer advice on using the product optimally. What do you dislike? The analytics (reporting) can sometimes be slow to produce or refresh What problems are you solving with the product? What benefits have you realized? It has made IT more accessible to ...

Freshservice 08jun2020

What do you like best? It is very easy to configure and user friendly What do you dislike? Custom reports could be better, allowing o showing custom text fields. It would be great to have a couple of reports for the project module. What problems are you solving with the product? What benefits have you realized? The information technology management is organized. You can see what every one is doing

A complete Helpdesk tool

What do you like best? Freshservice is a very powerful tool, complete customizable and with all features needed by IT teams to measure their performance and to have full visibility about their efficiency ! What do you dislike? Lack of remote desktop tool natively integrated What problems are you solving with the product? What benefits have you realized? Traceability, visibility over IT teams efficiency and centralization

Freshservice is a IT service desk to consider

What do you like best? The ease of use of the site for us and users to navigate. It is pretty flexible but has some limitations but they are always working on updates. The support is always prompt when there is a problem. What do you dislike? At first when I signed up over 3 years ago I would find items that I would like added and thought would be beneficial. Since then they have been looking al feature request and have been really adding some good ones now especially in this time. ...

Everything I want to see or automate is configurable by me

What do you like best? Between reports, workflows & automation, dashboards, etc., everything is configurable on a pick & choose/drag & drop platform. The filters I create can be made private or public and can then be turned into informational charts on my personalized dashboard. Each chart is interactive as well, so when I click on a part of a chart, my tickets relative to that part of the chart are presented to me. What do you dislike? The only downside I've found so far is that ...