Freshservice Reviews in May 2025: User Ratings, Pros & Cons

Fast and Efficient

It's good, it's fast, efficient but it would be better if you allow email signature with photos, the same way we have it on our Outlook.

One of the best ITSM Tool in the Market.

Date of experience: September 01, 2022

"The best Service Desk software on the market"

What do you like best about Freshservice? Easy and even fun to use. Super to configure with elegant orchestration and features. What do you dislike about Freshservice? Better integration with zoom, and bring back the slack integration that allows converting slack message history to a ticket. What problems is Freshservice solving and how is that benefiting you? Turnkey Service Desk, Asset Management, License Management. All work seemlessly.

"FreshService, the perfect sized ITSM platform for your business"

What do you like best about Freshservice? How everything ties together in a single pane of glass. What do you dislike about Freshservice? There are some needed features that need to be added however, support is good at adding your ideas to the production pipeline. Recommendations to others considering Freshservice: Just dive in and explore all the settings. Likely if you can think of a way to perform the task you need, then there is a way to set up FreshService to meet this need. What ...

"Very hard to find an ITSM solution that competes with it, it's incredibly good"

What do you like best about Freshservice? I love it, it is a user-friendly tool with a very friendly interface that makes things easier for expert and novice users. Currently, I consider it to be the best ITSM tool on the market, it brings a lot to the business organization and its use cases are extensive. The price of this tool is fine if we take into account everything it offers, how fast it works and the results obtained. The quality of their support team is high, they are always ...

"Better than Zendesk, Simple and Intuitive"

What do you like best about Freshservice? Modern look and feel, beautiful icons and this makes the whole experience nice and intuitive. The workflows are very easy to create. It didn't take very long for me to learn, the entire settings in the Admin panel. What do you dislike about Freshservice? Nothing. Used to be slower in the beginning, but its getting better. Also, the package for 1 nice function could not be purchased ala-carte unless you upgrade the subscription package. The options ...

"Excellent Product"

What do you like best about Freshservice? It was very easy to configure right from the start. What do you dislike about Freshservice? So far we have not encountered anything we dislike. What problems is Freshservice solving and how is that benefiting you? Our deployment has helped the various teams within IT come together to provide better customer service with an easier ticketing system. We have faster resolution of client issues; we can easily collaborate when troubleshooting issues among ...

"Excellent Help Desk Tool"

What do you like best about Freshservice? FreshService has made it much easier for our Help Desk team to manage and search our Help Tickets. What do you dislike about Freshservice? Sometimes, FreshService picks the view when I first open up the portal and it's not my preferred view. What problems is Freshservice solving and how is that benefiting you? We are able to manage Help Desk tickets more efficiently, as well as view our assets with detailed information.

"one of the best ITSM tool I have used"

What do you like best about Freshservice? The Functionality spectre, new add-on's, plug-in's, preview features show that the product team does develop the tool constantly. What do you dislike about Freshservice? I feel that the fuctionality spectre could also be a kryptonaite to the product as the main goal is to have a ITSM tool. What problems is Freshservice solving and how is that benefiting you? Freshservice is your main ticketing system, Freschcaller is our main call center tool. The ...

"Great ITSM and Internal Ticketing System"

What do you like best about Freshservice? Freshservice provides a slick interface, fast customer support, and intuitive management. The interface is straightforward for end-users to understand, support tickets receive replies quickly, and making adjustments is easy to understand. What do you dislike about Freshservice? There are a few pieces here and there that don't function as expected and a few options that would be ideal but are unavailable. For example, certain fields do not function ...