Freshservice Reviews in July 2026: User Ratings, Pros & Cons
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Freshservice Reviews & Ratings
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Spotsaas Editor’s POV
Freshservice offers a streamlined approach to service desk management, allowing businesses to quickly set up a support console. Its multi-channel support and real-time updates make it a practical choice for small to medium-sized organizations.Read more
Freshservice pros and cons
Quick setup
Real-time status updates
Multi-channel support
Automatic ticketing
Limited customization options
May require training for new users
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Showing 141-150 out of 947
OY
Osman Y
04/06/23
"freshworks useful"
What do you like best about Freshworks? All products of freshworks are loved by our employees. What do you dislike about Freshworks? no bulk application, separate license fee for each application What problems is Freshworks solving and how is that benefiting you? call center chat and crm are used with a single license.
AU
Anonymous User
01/07/23
"Freshservice ITSM system -"
What do you like best about Freshservice? The easy way to implement new flows / processes & the slack bot What do you dislike about Freshservice? that there's no ability to fully control the the user portal design What problems is Freshservice solving and how is that benefiting you? FS is out ITSM system, help us navigating our day to day support cases.
P
Pradeep.kommi
09/07/22
The best tool to approach the issues
The best tool to approach the issues. Glad to use FreshService.
CP
Cody P
09/07/22
Has enabled our org to vastly improve service
Has enabled our org to vastly improve service - while it has some nuances and limitations, it is an overall great experience, with brilliant automation and efficiency tools.
VA
Victor Armas
09/07/22
A wonderful experience that can improve business challenges
A very helpful experience that can be useful for all types of users, if we use this knowledge correctly we definitely could improve our business process.
NT
Niki Triantafyllou
09/07/22
My experience with FreshService…
We have been working with FreshService for that past 2 years. It has always run smoothly. We never had an outage. Whenever we needed help or guidance, I logged a ticket and someone always replied within a couple of hours and had a solution for us immediately or the at the latest the next day. Up to now, I found analytics a bit complicated and although I constructed widgets, I could not get the detailed reports required for our KPIs. I always export tickets and analyze the metrics manually. ...
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AS
Andry Setiawan
09/04/22
My Best Ticketing System
My Best Ticketing System so far. I have been using many ticketing system so far and found FreshService is powerfull. The Automation, The Business Rule, The Analytics Report and multiple Support Portal make it suitable to our business.
S
Stuart.tucker
08/31/22
Great tool for working with but could do with some improvements
Fresh service is a good tool but my only comment is that the ticket titles need to be fixed at the top of the screen so that you don't have to keep scrolling through the ticket to see the title etc. Otherwise it's a great tool
BM
Bradley Maharaj
08/31/22
Outstanding Product
Outstanding Product. Highly Recommend
HT
Hong Tong
08/31/22
FreshService Tech Supports are always…
FreshService Tech Supports are always the best.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].