Freshservice Reviews in May 2025: User Ratings, Pros & Cons

"Amazing experience"

What do you like best about Freshservice? Very user-friendly, I don't remember having to ask for help since I started working with freshservice. This is the best cloud-based IT Help Desk and service management solution I have found. What do you dislike about Freshservice? At the moment I haven't found anything that I dislike about it. What problems is Freshservice solving and how is that benefiting you? We tried using a lot of service management solutions without success. Now we can ...

"Best ticketing system"

What do you like best about Freshservice? Freshservice is the best tool for an IT department talking about ticketing, asset and alerts management. The best thing about it is its flow management and automatization of tickets and alerts. Also, its asset management works wonderfully; you can have all of your IT inventory in one system and with any incident or service request people raise, you can associate the asset and have better control over how many incidents that asset had. Talking about ...

"Excellent ITSM Tool"

What do you like best about Freshservice? Incident Management, Change Management process and Specifically Automation and Integration with Microsoft and other 3rd party tools are excellent. What do you dislike about Freshservice? The product is not getting update with new features. What problems is Freshservice solving and how is that benefiting you? FreshService is solving many ITSM problems, and we are getting benefits of automated chatbot and integration and getting gifts with Automated ...

"My experIence in Freshservice"

What do you like best about Freshservice? It feels like you are entering a free unlimited zone of functionalitys and features, the thing i like the most is that its open for the admins imagination and can live up to every IT Admin requirement What do you dislike about Freshservice? To be frankly honest there is nothing i "dislike" i just wish if the support level would be faster and if possible have a full documentation of new system features What problems is Freshservice solving and how is ...

"Simple to Use, Great Product"

What do you like best about Freshservice? It's really straight forward. You can do most things you can think of and more-so when integrating into your API. What do you dislike about Freshservice? Group contacts aren't very useful. I often need to send something to the same 4 people and the only way to access that is to go onto another page and type their email addresses individually. It seems strange to me that most email providers have this but they are unable to and this is why I need to ...

"Freshservice is a complete support solution"

What do you like best about Freshservice? Solutions are excellent for helping companies to support customers. But, the best about Freshservice is their own support: agile, friendly, and "always-on". What do you dislike about Freshservice? Not to complain at all... They provide all the solutions we need. What problems is Freshservice solving and how is that benefiting you? Freshservice helps us in many ways: helping create tickets, helping to manage them, creating easy ways to communicate ...

"Simple and easy to use"

What do you like best about Freshservice? Was able to adopt real quicker than other ITSM's What do you dislike about Freshservice? New update from last year made difficult alignments and canned responses to edit What problems is Freshservice solving and how is that benefiting you? Primary ITSM for the organization

"FreshService Rocks!"

What do you like best about Freshservice? FreshService helps save time and money by streamlining and automating mundane tasks. We leverage APIs and the Workflow Automator to route tickets, create accounts in 3rd party platforms, export ticket data to google sheets, and further automate our onboarding process by sending equipment orders to our shipping/warehouse management software. These tasks would have otherwise been done manually, saving us hours of precious time and labor. Getting ...

"One of the best Service Desk applications"

What do you like best about Freshservice? I use Freshservice daily and love how simple it is to use. We can setup automation for approving tickets which saves time. The dashboard is pretty good as well. What do you dislike about Freshservice? It can be slow at times but otherwise stable. What problems is Freshservice solving and how is that benefiting you? None at the time. It has been very stable.

"freshworks useful"

What do you like best about Freshworks? All products of freshworks are loved by our employees. What do you dislike about Freshworks? no bulk application, separate license fee for each application What problems is Freshworks solving and how is that benefiting you? call center chat and crm are used with a single license.