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Freshservice - Service Desk Software

Freshservice Reviews in July 2026: User Ratings, Pros & Cons

Streamline your support process with ease.

4.68

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Starts from $19 / User / Month when Billed Yearly

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Freshservice Reviews & Ratings

4.68

Excellent

Based on 981 ratings & 947 reviews

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Rating Distribution

Excellent

(782)

Very Good

(144)

Good

(13)

Poor

(3)

Terrible

(5)

Spotsaas Editor’s POV

Freshservice offers a streamlined approach to service desk management, allowing businesses to quickly set up a support console. Its multi-channel support and real-time updates make it a practical choice for small to medium-sized organizations.Read more

Freshservice pros and cons

  • Quick setup

  • Real-time status updates

  • Multi-channel support

  • Automatic ticketing

  • Limited customization options

  • May require training for new users

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].