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9.3

Spot Score

Freshsales - CRM Software

Freshsales Reviews in May 2025: User Ratings, Pros & Cons

Streamline your sales process with Freshsales.

4.6

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Starts from $9/user/month when yearly, also offers free forever plan

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Freshsales Reviews & Ratings

4.6

Excellent

Based on 1395 ratings & 533 reviews

Rating Distribution

Excellent

(447)

Very Good

(73)

Good

(6)

Poor

(2)

Terible

(5)

Expert's Review

Freshsales has established itself as a robust, user-friendly CRM platform that is particularly well-suited for businesses of all sizes, offering a strong blend of features without breaking the bank. Praised across industries for its intuitive interface and seamless onboarding process, users consistently highlight how easy it is to manage customer data and track ...Read more

Freshsales pros and cons

  • Excellent customer support, quick responsiveness, and dedicated onboarding assistance.

  • Centralized CRM platform that organizes customer data and interactions, enhancing efficiency.

  • Intuitive and user-friendly interface, suitable for users with varying technical expertise.

  • Highly customizable features and automation options that streamline workflows.

  • Occasional system lags, slowdowns, and delays in report generation or real-time data updates.

  • Limited features in certain areas, such as web form automation and graphical reports.

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Showing 61-70 out of 533

AA

Ayush A

08/02/22

5 out of 5

"Very easy to use, can create funnels easily. UI is friendly"

What do you like best about Freshsales? UI/UX Friendly to use and support is quick. What do you dislike about Freshsales? Nothing to be honest. Its a good platform What problems is Freshsales solving and how is that benefiting you? Creating sales funnels, assigning tasks to team members

AU

Anonymous User

07/12/22

5 out of 5

"Super powerful tool for all your sales related needs"

What do you like best about Freshsales? Lead Tracking at various stages , also lead Management process become easy What do you dislike about Freshsales? Its bit slow on mobile app and for basic mobile it is quite slow What problems is Freshsales solving and how is that benefiting you? For my front end sales team it was a single window tool where they were capturing there entire leads and closures so they don't have to report me on meets

AU

Anonymous User

06/24/22

5 out of 5

"Best CRM"

What do you like best about Freshsales? freshsales is kind of ease to use compared to many other crm service in my opinion. It has many automations which is quite a good thing of freshworks crm or freshsales. What do you dislike about Freshsales? To be very honest in my opinion i would say nothing as such What problems is Freshsales solving and how is that benefiting you? It helps maintain my leads and deals.

SM

Santosh M

06/16/22

5 out of 5

"Fully satisfied with Freshsales CRM"

What do you like best about Freshsales? Freshsales is one of the best products by the freshworks. So strong and easy to use CRM for the sales person and marketing person. So many features to love like - Sales Sequence, Customer journey, Automation, Deals etc. What do you dislike about Freshsales? They have so many features but what i dislike is when i write a mail from freshsales those who are in cc, their contacts also created in the CRM. So i have to delete them manually. What problems is ...

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AU

Anonymous User

06/09/22

5 out of 5

"Freshsales review"

What do you like best about Freshsales? Discover the best leads,Boost contextual engagement ,Manage multiple pipelines,Drive deals to closure, and Nurture leads and existing customers What do you dislike about Freshsales? Nothing as of now, all are useful for customer What problems is Freshsales solving and how is that benefiting you? Event Tracking,Advance Reporting,Built in phone and chat,deal management system

MT

Marcos T

05/17/22

5 out of 5

"really easy to use and accurate"

What do you like best about Freshsales? User friendly, keep me up to date, love being able to keep all my data in one place What do you dislike about Freshsales? sometimes I get repeated leads have to call the same lead, is a bit expensive and dont get much discounts Recommendations to others considering Freshsales: should use it is easy to use and efficient What problems is Freshsales solving and how is that benefiting you? I helping people get jobs and employers fill the open positions

RV

Rishit V

05/12/22

5 out of 5

"Expert CRM for Sales & customer success"

What do you like best about Freshsales? The most liked feature is the interface What do you dislike about Freshsales? Task should get updated automatically after the call ends What problems is Freshsales solving and how is that benefiting you? Easy sales funnel, sales activities customer activities

AU

Anonymous User

05/12/22

5 out of 5

"Best CRM so far"

What do you like best about Freshsales? Friendly Dashboard Tags & Lead stages Easy of import & export Bulk email features Reports Other powerful features What do you dislike about Freshsales? Hmm, nothing as such. The reporting could be better. What problems is Freshsales solving and how is that benefiting you? Leads nurturing Sales management Centralized database

AU

Anonymous User

04/27/22

5 out of 5

"Visually Appealing & Easy to use"

What do you like best about Freshsales? Have used several CRMs but we choose freshsales because of how it looks and how easy it is for salespeople to get through. What do you dislike about Freshsales? Feature restrictions in plans. For e.g. in our plan we get reports but we can't clone/duplicate a report. What problems is Freshsales solving and how is that benefiting you? Making it easier for the sales team to find inbound leads, talk to them, track activity and close them.

GS

gowri s

04/27/22

5 out of 5

"A simple yet extremely customisable CRM"

What do you like best about Freshsales? 1. Super customisable. 2. Reporting and Dashboards are very robust for pipeline management. 3. Could be integrated with multiple platforms. API friendly. 4. Email tracking is also accurate. What do you dislike about Freshsales? 1. Sometimes the load time is slow. 2. Have had issues with wrong data populated. But very minute issues once in a while. What problems is Freshsales solving and how is that benefiting you? Customer record management and ...

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