Freshsales Reviews in July 2026: User Ratings, Pros & Cons

"Great CRM for Sales Professionals"

What do you like best about Freshsales? Very helpful in performing and managing day-to-day sales activities. Gives complete insights that help us to optimize and improve sales performance. Easy to use and helps in filtering the leads with numerous options. So we can channelize the leads as per our requirements. What do you dislike about Freshsales? Sometimes we got the issue that on the Deals Page, we don't get the numbers. Each and every time we have to enter into the particular lead to ...

"best sales crm for SMB"

What do you like best about Freshsales? integrated telephony and chat system. so you can manage all your sales channel on one place and assign your leads to your sales managers. so it is very easy to use and manage all your sales team. What do you dislike about Freshsales? opearations after sales process. i mean this is a sales crm for sales force automation. so you can not manage your orders or invoices and report them. it is enough for sales cycle. What problems is Freshsales solving and ...

"FreshSales is the most suitable platform for customizable reports for any project."

What do you like best about Freshsales? In addition, it is very incredibly simple to operate because of its customization function. It has many features, and it is a bit difficult to be an expert because it has many very complicated functionalities, but it is an excellent plan for every type of business company. FreshSales is a handy programmer to plan and control our project because we can easily add all tasks, manage all types of projects, and maintain and manage our human resources. What ...

"It is a perfect place to store all your data with clear notes and creating tasks make much easier."

What do you like best about Freshsales? Storage of the contacts & creating tasks for the follow-ups with their exact information What do you dislike about Freshsales? Often change in the interface looks like its is new to adapt. What problems is Freshsales solving and how is that benefiting you? Following up with the contacts on time.

"Great experience and a cost effective option compared to peers like Messagebird."

What do you like best about Freshsales? The support provided during the onboarding process. What do you dislike about Freshsales? Some initial bugs delayed the inital projected go-live. What problems is Freshsales solving and how is that benefiting you? Automation has reduced the man-hours.

"FreshSales is one of the most comprehensive CRM's in the market, at a great price"

What do you like best about Freshsales? I like the ability to create custom-made automation, allowing me to really get the marketing I need and well as manage all of my sales needs. A close second is their support, and they are all so great! What do you dislike about Freshsales? If anything, which is not much, I wish they had more integration with native apps instead of relying on Zapier. I really don't want to pay for another tool to get things done. What problems is Freshsales solving and ...

"Awesome product suite"

What do you like best about Freshsales? The whole product suite is cost effective What do you dislike about Freshsales? Nothing significant to dislike about it. What problems is Freshsales solving and how is that benefiting you? Great visibility of the sales pipeline and integration to Pandadoc

"Functionality ot Freshsales"

What do you like best about Freshsales? User friendly and easy to navigate without much effort. Easy to toggle between different tabs. Able to to keep track of sales records more effectively. What do you dislike about Freshsales? Nil. So far FS has been very user friendly. Technical assistance is within reach when required. Technical staff is friendly and technically trained. What problems is Freshsales solving and how is that benefiting you? At times there was some system glitch but were ...

"One of the most straightforward CRM tools"

What do you like best about Freshsales? The easy integration between work emails and the platform was great. What do you dislike about Freshsales? The notes and tracking got a little messy from an update but it wasn't the worst. What problems is Freshsales solving and how is that benefiting you? Being able to easily distribute and track leads between our brokers, easy-to-access and easy-to-access reports. This has really helped keep sales growing.

"Easiest website to maneuver"

What do you like best about Freshsales? Freshsales allows me to find what I'm looking for quick and easy. I can get contact info, recorded calls, emails and texts. I love knowing how my day will go before it even starts. Freshsales gives me tasks reminders, pop up notifications, and more for me to track my day and week! What do you dislike about Freshsales? I can't say I've had many problems on freshsales. I would like to get notified when someone responds via sms. I seem to not be able to ...