Freshdesk Reviews in July 2026: User Ratings, Pros & Cons

"experience has been good so far there are multiple features which allow me to do my job efficiently"

What do you like best about Freshdesk? Canned responses is helpful adding priority also helps cateogrize work a bit better.Ticket assignment and SLA monitoring helps avoid escalations which really does help. What do you dislike about Freshdesk? having the access to send emails from another user's email ID.I should not have the access to send emails from others email ID.The canned responses section doesn't alloow searching for responses anymore and i have to switch to the next page. What ...

"Excellent user interface"

What do you like best about Freshdesk? Excellent user interface, easy to use and configure. What do you dislike about Freshdesk? It's good to have API integrations in the software. What problems is Freshdesk solving and how is that benefiting you? Tracking cx esclations and issues.

"Best helpdesk tool out there"

What do you like best about Freshdesk? Clutter free, user friendly and intuitive user experience. It is indeed a great tool to help you with keepin trak of request flows on the helpdesk What do you dislike about Freshdesk? It is a very powerful tool, couldn't see any downsides What problems is Freshdesk solving and how is that benefiting you? Helping keep track of all customer emails and ensuring resolution is provided within the defined SLA

"Best helpdesk tool out there"

What do you like best about Freshdesk? Clutter free, user friendly and intuitive user experience. It is indeed a great tool to help you with keepin trak of request flows on the helpdesk What do you dislike about Freshdesk? It is a very powerful tool, couldn't see any downsides What problems is Freshdesk solving and how is that benefiting you? Helping keep track of all customer emails and ensuring resolution is provided within the defined SLA

"User Friendly and Mobile Accessibility"

What do you like best about Freshdesk? User-Friendly Interface: Intuitive and user-friendly interface to facilitate ease of use for both agents and customers. Mobile Accessibility: Mobile-friendly interface or dedicated mobile app for agents to manage tickets on the go. What do you dislike about Freshdesk? NA, This is an awesome product. Can also do better in integrating with other systems as well for a better user experience, rather than switching between multiple sits. What problems is ...

"User Friendly and Mobile Accessibility"

What do you like best about Freshdesk? User-Friendly Interface: Intuitive and user-friendly interface to facilitate ease of use for both agents and customers. Mobile Accessibility: Mobile-friendly interface or dedicated mobile app for agents to manage tickets on the go. What do you dislike about Freshdesk? NA, This is an awesome product. Can also do better in integrating with other systems as well for a better user experience, rather than switching between multiple sits. What problems is ...

"Wonderful Tool"

What do you like best about Freshdesk? I like the best Freshdesk is the interface and way it's designed to handle emails and resolve in a easier way. It's a must needed office tool to complete all the customer's queries under one platform :) What do you dislike about Freshdesk? Nothing much because it's an amazing tool to all who would liked to handle the customer queries. You can add a feature to login through the mobile number that's all. What problems is Freshdesk solving and how is that ...

"Wonderful Tool"

What do you like best about Freshdesk? I like the best Freshdesk is the interface and way it's designed to handle emails and resolve in a easier way. It's a must needed office tool to complete all the customer's queries under one platform :) What do you dislike about Freshdesk? Nothing much because it's an amazing tool to all who would liked to handle the customer queries. You can add a feature to login through the mobile number that's all. What problems is Freshdesk solving and how is that ...

"The best ticketing platform on the market!"

What do you like best about Freshdesk? Freshdesk is very intuitive and user friendly, everything works flawlessly and with almost no bugs and hick ups. What do you dislike about Freshdesk? Nothing that I can type in from the top of my head. What problems is Freshdesk solving and how is that benefiting you? It's solving the company needs for ticket logging and it helps be with reports and following KPIs.

"The best ticketing platform on the market!"

What do you like best about Freshdesk? Freshdesk is very intuitive and user friendly, everything works flawlessly and with almost no bugs and hick ups. What do you dislike about Freshdesk? Nothing that I can type in from the top of my head. What problems is Freshdesk solving and how is that benefiting you? It's solving the company needs for ticket logging and it helps be with reports and following KPIs.