Freshdesk Reviews in July 2026: User Ratings, Pros & Cons

Managing customers has never been this easy.

PROS & CONS What are the best aspects of this product? Freshdesk is a great application that every small and medium business should have. Customer requests is now possible with this tool. I love how Freshdesk can seamlessly integrate into more than one subsystem while offering flexibility for use in other channels. It also comes with a special mobile app. What aspects are problematic or could work better? I hate the fact that I can't put in videos or bring in huge documents. I want to ...

A great portal for customer support.

PROS & CONS What are the best aspects of this product? Freshdesk keeps everything organized. It's also intuitive for user. Their "Mint" UI was recently unveiled, giving the tool a modern look. As a result, all pertinent information are available in one dashboard. Throw in technical support --- regardless if it's one's own ticket system or chatting instantly --- inquiries are answered extensively and quickly. What aspects are problematic or could work better? Certain functionality from ...

A highly recommended IT software!

PROS & CONS What are the best aspects of this product? I like the simplicity and ease in setting things up. I find it easy to generate tickets and keeping track of progress. I can also send out messages by means of a web-based console. I can't get enough how smooth it is to make it through with this nifty tool. What aspects are problematic or could work better? There have been instances where the software would suffer a glitch or two. A case that's been assigned to a case to more than ...

Ticketing with this software.

PROS & CONS What are the best aspects of this product? There are plenty of things to like with this software. I love how its UI looks as well as its feel. I can deploy my own customizations with ease. The system automation is a fantastic feature that works extremely well. I like the relationship management going on between tickets. Their customer is very responsive. What aspects are problematic or could work better? There were some things that I don't favor much. I don't like having to ...

So far, it's been very fair to me.

PROS & CONS What are the best aspects of this product? We've been making use of Freshdesk for internal IT requests. It met a lot of our needs. Staff can easily create ticketd via user-friendly portal/e-mail. Staff can log in by means of Google SSO. Tickets can easily be "CCed" to other people as required. What aspects are problematic or could work better? CCing and sending out e-mail can't be controlled. By that, it means not doing so on a per-email basis. As a manager that actually ...

This has to be one of the best support I've ever received.

PROS & CONS What are the best aspects of this product? What I love most with this tool is its working quality. You won't have to be stressed out even if you've been in customer support for quite some time. The platform is hassle-free and can be accessed just about anywhere whether it's on a mobile device or a desktop PC. What aspects are problematic or could work better? To be honest, there's nothing much to hate with this tool. But if you're in need of a good help desk, then going for ...

A useful tool as a help desk.

PROS & CONS What are the best aspects of this product? Very intuitive. Simple to utilize. Setup is easy. Awesome UI. Support portal integration and multi-language choices are handy. What aspects are problematic or could work better? Live chat has some bugs that need to be looked at. Collision agent system is painstakingly a crawl. Reporting options are decent although lacking some in-depth data. What specific problems in your company were solved by this product? Freshdesk offers ...

My take on Freshdesk.

PROS & CONS What are the best aspects of this product? I like how their live chat functions. I also like how you get to know the customers who dropped by your site for a visit. You can start chatting with customers who happen to be online whenever there's an urgent issue that you want them to know about. I like how you can directly reach out to them like this. What aspects are problematic or could work better? I don't favor the Ticket Summary found on the dashboard. I feel that it ...

I experienced the best of the best!.

PROS & CONS What are the best aspects of this product? Their support team is simply the best out there. Even if you're not a paying customer and you're using their services free of charge, you'll still be getting support at any time of the day or night. The tool itself is free from hassles or confusion. Everything you want is laid out for you. What aspects are problematic or could work better? I just love everything baout Freshdesk. I don't feel like hating everything. The stuff it ...

It offers a fresh perspective to what customer service is all about.

PROS & CONS What are the best aspects of this product? I love being able to gather all different communication channels together. This tool will collate messages in a single place so you won't miss out on them any longer. I love their how their service is done in the right automation level. Ticket processing is easy. From the looks of it, it's the best in its category. What aspects are problematic or could work better? Freshdesk makes things so simple to use. There's basically nothing ...