Freshdesk Reviews in July 2026: User Ratings, Pros & Cons

Another happy client with Freshdesk

What do you like best? We've choosen Freshdesk for its huge amount of functions, beginning by the smallest plan until the plan we use "Garden". The fresh and clean UI is an advantage compared to other ticketsystems too. We had a great account manager called Aathyandra Sivaraj which gave us really (!) quick an answer according to our questions. It was a delight to work with him. What do you dislike? Missing core functions for well known tools as Jira / Trello as example and the ...

Search feature not accurate

What do you like best? I like that it is user friendly and it has a chat feature What do you dislike? The search feature, it sometimes does not recognize the email address I am searching for. What problems are you solving with the product? What benefits have you realized? It made me more organized

Freshdesk, a great software.

What do you like best? Learning the product was very simple for the agents also which is a colossal favorable position. This is in part due to their help group as we have consistently had the option to contact at that point and pose any sort of inquiries with respect to their product. The CS Team is constantly useful and really proficient. They didn't counterfeiter us even after we began utilizing their product (which occurs with numerous organizations). Ticket dealing with is extremely ...

The best support management

What do you like best? Fresh Desk is an amazing tool that we use to help our clients with support. It is a very organized application and very easy to use. It has everything you need to support your clients. I am able to show the client's support status without sending an email. the client is always in the loop just by using this application. Its Great! Another best thing is uploading documents for our clients to use without asking us. For Example; One client wants installation guide for ...

Help desk to manage customer service in a comprehensive manner.

What do you like best? Freshdeck is a software created in 2010, which came to market with the firm intention of supporting companies in strengthening customer service through chat and telephone service. But Freshdeck is not left alone with these attributes, you can also use other tools such as emails, social networks, technical support, and its innovative tool, called tickets, which serve to generate cases of your customers and track their requests, know the number of workers focused on ...

Great Ticketing Tool

What do you like best? - Flexibility - Customizable - Great integration with Email and another IT Service desk tools - Great support from the vendor What do you dislike? - I believe that the GUI needs a revamp to match nowadays standards. - The price is somewhat high among others similar solutions What problems are you solving with the product? What benefits have you realized? We were needing a ticketing tool because we were handling internal tickets through email. ...

A Fresh Solution to helpdesk

What do you like best? I have used Freshdesk for a few years now. The product is so easy to use that there is no down time in having to learn a new product. I also like the mobility of it. Tech can use it on their phone, tablet, or computer. I think I like the best that I can add custom fields and notations. This way you can make it custom to your situation. What do you dislike? I don't know that I dislike much about it. I have never really had any issues that they could not address. ...

Perfect tool for helpdesk management

What do you like best? It's probably the easiest to use helpdesk management tool I have used so far. All of the layout is easy to read, with very minimal need to learn how to use the tools. The fact that there are automated notifications makes it far easier to update each team member when it comes to ticket delays or needing to meet SLA times. What do you dislike? Nothing I really dislike so far, if I had to say some inconvenience is that the mobile app is not the best, but still ...

Great App for Customer Service

What do you like best? Freshdesk is a great app for customer service, you can talk with customers through messengers, through emails, you can add files, pictures, you can add multiple different solutions and much more. What do you dislike? Nothing really to add. I wish we could maybe make calls to customers through the app. Recommendations to others considering the product: Freshdesk is a great app for customer service. What problems are you solving with the product? What ...

Great tool to provide internal helpdesk management

What do you like best? There is a lot of great functionalities that freshdesk uses that make sense. Instead of having a ton of different features that never get used, the tools used here are all very essential, like the ability to connect related tickets for consolidation. What do you dislike? Mobile application definitely is not nearly as robust and well designed as the web version. Can be improved significantly What problems are you solving with the product? What benefits have you ...